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E-CIGARETTE AND VAPE HELP CENTRE

Are you new to vaping?  Do you have questions about how to use your e-cigarette?  Want to track your e-cigarette order? Or maybe you are having some issues with your vape device.  SMOKO's Help Centre will be a great place to start to find the answers you are looking for.  If you still can't find the answer to your question, feel free to contact us on 0800 772 0234 or +44(0)1892 512 529 to speak with one of our helpful representatives.  

What comes in the E-Cigarette Starter Kit?

Your E-Cigarette (Cig-a-Like) Starter Kit comes with the following:

1 x SMOKO Rechargeable E-Cigarette Battery

2 x Flavour Cartridges/Pods (choose from Original, Virginia Rolling or Mint Breeze)

1 x USB Charger

1 x Designer Metal Tin

Instruction Manual

The Rechargeable Battery will be partially charged and ready to use.

How do I use the SMOKO E-Cigarette?

Using the SMOKO E-Cigarette is really simple.  We designed it to be as realistic and easy to use as we could. 

Simple remove the packaging from one of your Flavour Refills and then screw the Refill to your fully charged E-Cigarette Battery.

Hold on a 45º angle and then draw on the end of the Flavour Refill like you would a normal cigarette.  We suggest drawing a little bit longer - 3 to 4 seconds.  Hold the vapour in your lungs for a few seconds and then exhale.  Simple.  

We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.

How do I know when my SMOKO E-Cigarette Battery needs to be recharged?

You should have noticed that when you draw on your SMOKO E-Cigarette, the end of the rechargeable battery will glow BLUE.  When your battery needs to be recharged, the end of the battery will flash BLUE 3 times.  When this happens, you will need to recharge your SMOKO E-Cigarette Battery.

How do I recharge my my SMOKO E-Cigarette/Cigalike Battery?

Once your battery starts to flash BLUE 3 times, it is time to recharge your battery.  Unscrew the Flavour Refill/Cartridge and set aside.  Screw your Battery into the black USB Charger that was provided with your SMOKO E-Cigarette Starter Kit.  Insert the USB Charger into a USB Port on a laptop or a UK Mains adaptor.  A RED light should glow on the USB Charger and the end of your E-Cigarette Battery will glow BLUE.  

It will take up to 2 hours to recharge your E-Cigarette battery.  Once finished, the end of the battery will flash BLUE 3 times and then turn off.  Unscrew the battery from the USB Charger and then attach a new Flavour Refill to the end of the battery.  You will now be ready to vape again!

We do not recommend leaving your battery unattended when it is recharging and do not on charge overnight.

how to recharge an e-cigarette battery

How much cheaper is using an e-cigarette compared to smoking?

Typically, the price of a pack of tailor-made cigarettes in a petrol station in the UK can now set you back up to £10.50 a pack!  So if you are smoking a pack a day, you could be spending upwards of £315 every month.

Switching to SMOKO E-Cigarettes should be dramatically more affordable for you.  Each E-Cigarette refill holds the equivalent amount of nicotine as 25 - 30 cigarettes.  The most you will pay for a pack of 5 SMOKO E-Cigarette refills is £9.99 (excluding delivery costs).  This means that a pack a day smoker should expect to spend £2 a day using SMOKO. 

But if you start buying your SMOKO E-Cigarettes in bulk, you could be spending £8 for a pack of 5 Refills. This means you could be spending £1.60 per refill. 

So you could save between £8.50 to £8.90 every day when you switch to SMOKO E-Cigarettes!  That is over £3,000 savings every year!  Imagine what else you could spend the money you saved!!

Check out the Savings Calculator below!

What comes in the SMOKO VAPE Starter Kit?

Your VAPE Starter Kit comes with the following:

1 x SMOKO Rechargeable VAPE Battery

1 x Flavour Refill/Pod (choose from Original, Virginia Rolling or Mint Breeze)

1 x USB Charging Cable

1 x Designer Metal Tin

Instruction Manual

The Rechargeable VAPE Battery will be partially charged and ready to use.

How do I use the SMOKO VAPE E-Cigarette?

Using the SMOKO VAPE is really simple.  We designed it to be as realistic and easy to use as we could. 

Simple remove the packaging from your Flavour Pod and then screw the Refill to your fully charged VAPE Battery.

Hold on a 45º angle and then draw on the end of the Flavour Refill like you would a normal cigarette.  We suggest drawing a little bit longer - 2 to 3 seconds.  Hold the vapour in your lungs for a few seconds and then exhale.  Simple.  

We recommend that 4 to 6 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.

How do I know when my SMOKO VAPE needs to be recharged?

There is a thin LED light strip that wraps around near the bottom of your VAPE Battery.  When your battery needs to be recharged, the end of the battery will flash RED 3 times.  When this happens, you will need to recharge your SMOKO VAPE Battery.

How do I recharge my SMOKO VAPE Battery?

When you notice the LED light starts flashing, you know it is time to recharge your VAPE Battery.   

It is IMPORTANT to remove the Flavour Pod from your VAPE Battery before you recharge it, otherwise you may damage the VAPE Battery!

Unscrew the Flavour Pod from the VAPE battery and set aside.  Insert the small end of the black USB Charging Cable that was provided in your VAPE Starter Kit into the bottom of the VAPE Battery.  Insert the other end of the USB Charging Cable into a USB Port on a laptop or a SMOKO UK Mains Adaptor.  The LED light strip will glow RED when the battery is charging.  Recharging your VAPE Battery should only take 45 minutes.

Once the VAPE battery is fully charged, the LED light strip will go solid GREEN.  Unplug the USB Charging Cable from the battery, reattach your VAPE Pod and you are ready to vape again!

 how to recharge your VAPE Battery

How do I order E-Cigarette Refills, VAPE Refills or E-Liquids from SMOKO?

There are a number of ways to order your SMOKO E-Cigarette Refills, VAPE Refills or E-Liquids from SMOKO. 

ONLINE - go to www.smoko.com and select which items you would like to order from the menu at the top.  Select the item, quantities and strength and ADD to CART.  Once you have selected everything you would like, click the Shopping Basket icon at the top right hand side of the website.  This will take you to your Basket.  Double check your order, then click CHECKOUT.  Enter in your Shipping and Billing details and the complete your order. 

Once your order has been completed, you will receive an email confirming your order.  We will then process your order and add your shipping tracking information.  You will receive another email saying your order has been fulfilled and will have your tracking information so you can follow the progress of your order.

OVER THE PHONE - call us on 0800 772 0234 or on +44(0)1892 512 529 and we will be happy to process your order over the phone.  Our office is generally open Monday to Friday from 9am to 6pm GMT.

COME TO THE SHOP - our flagship store is located at 18 Camden Road, Tunbridge Wells, KENT, TN1 2PT.  Our store hours do vary due to the current lockdown guidelines so please check our hours here.

How do I track my E-Cigarette, VAPE or E-Liquids order from SMOKO?

Once we receive your order, 99% of the time we are able to process and fulfil your order that same business day.  Once we have processed and fulfilled your order, you will receive an email with the tracking details for your selected delivery method.  Simply click on the tracking number in the email and you will be redirected to the courier's website which will provide additional tracking details.

What are my options for shipping my E-Cigarette, VAPE or E-Liquids order from SMOKO?

For UK customers, we have a number of convenient shipping options for you to choose from.

Royal Mail - for smaller and less urgent orders, Royal Mail is a good option.  Usually next business day delivery during normal times, but it can take up to 5 business days.  You can choose from Non-Signed For or Signed For service.

DPD Local - this is our most reliable delivery service.  Usually Next Business Day and sometimes they will deliver on the weekends.  Great tracking capabilities and they send you an email or text notification in the morning when your parcel is due to be delivered giving you a 1 hour window when they expect to deliver your SMOKO.  We would always recommend DPD Local if you are desperate to receive your order.

UK Mail - another great courier that we use.  They provide Next Business Day, pre 10am, pre 12noon and Saturday delivery options as well for an additional fee.  Decent tracking capabilities.  

What are my options for International shipping?

For our non-UK customers, we have a number of convenient shipping options for you to choose from.

DPD Local (European customers only) - this is a road service and can take 3 to 5 business days to arrive.  Great tracking capabilities and very reliable.

FedEx - one of the biggest international couriers with a reliable service to most countries around the world.  Please allow 3 business days when selecting FedEx.

DHL - another big international courier that is quite reliable.  A bit more expensive than FedEx.  Please allow 3 business days for Europe and up to 5 business days for other parts of the world.

Royal Mail International - when your orders are not urgent.  This service can take between 15 to 30 days depending on which part of the world you are ordering from.  We would recommend using either FedEx or DHL if you can.

What are SMOKO Points and how do I earn them?

SMOKO Points are our way of rewarding our loyal customers.  You will receive SMOKO Points on all of your orders from SMOKO.  You can earn 3 SMOKO Points for every £1 that you spend with SMOKO. 

There are many other ways to earn SMOKO Points as well. 

Create a SMOKO Account - Earn 100 SMOKO Points

Refer Your Friends - for everyone you refer who makes an order you will receive 1,000 SMOKO Points

Review SMOKO as a Company - Earn 100 SMOKO Points

Review SMOKO as a Company with a Video/Photo - Earn 200 SMOKO Points

Review a SMOKO Product - Earn 100 SMOKO Points

Social Media - Like and Share on Facebook, Share on Twitter, Follow us on Instagram or Facebook - Earn 25 SMOKO Points each

What can I use my SMOKO Points for?

You can use your SMOKO Points for great rewards and discounts on full price items.  Here are some of the great ways you can redeem your SMOKO Points:

Free UK Shipping with Royal Mail - 300 SMOKO Points

£5 OFF Coupon to be used on full priced items when you spend £20+ - 500 SMOKO Points

£10 OFF Coupon to be used on full priced items when you spend £40+ - 1000 SMOKO Points

£20 OFF Coupon to be used on full priced items when you spend £60+ - 2000 SMOKO Points

Can I use my SMOKO Points on discounted items or Weekly Deals?

Unfortunately you cannot redeem your SMOKO Points and then use the Discount codes on an already discounted items or Weekly Deals as our e-commerce system only allows for 1 Discount code to be used at a time.

If you would like to use your SMOKO Points on top of an existing Deal or Discount, you will have to contact us on 0800 772 0234 and we can manually redeem points for additional full priced items.

How do I contact SMOKO E-Cigarettes to place an order?

PHONE - call us on 0800 772 0234 or +44(0)1892 512 529

EMAIL - send us an email to hq@smoko.com

ONLINE - go to www.smoko.com and start shopping!

How do I become an affiliate for SMOKO E-Cigarettes?

If you are an influencer, an affiliate, content producer, review site or have a large membership base and you would like to earn some amazing commissions, there are a number of ways to become an Affiliate.

EMAIL - drop us a line on hq@smoko.com

SIGN UP - you can join straight away by going to E-Cigarette Affiliates.  Fill in your details and we will get your Affiliate account set up asap!

To find out more about our Affiliate Program, go to Affiliates.

How do I become a Reseller / Retailer of SMOKO E-Cigarettes?

If you are a grocery or convenience store, a pharmacy or petrol station or you run a vape shop or a tobacconist and you are interested in stocking one of the UK Best E-Cigarette and VAPE Brands, feel free to reach out to us.

PHONE - call us on 0800 772 0234 or +44(0)1892 512 529

EMAIL - send us an email to hq@smoko.com

We will endeavour to reply to your enquiry within 1 to 2 business days.

 

HOW MUCH COULD YOU SAVE WITH SMOKO?

Smoking cigarettes is an expensive habit! And with the price going up every year, finding a realistic alternative that is more affordable would be an amazing help to your bank account! Use the calculator below to figure out how much you could save by switching from cigarettes to SMOKO

Cigarettes smoked per day
5
Cost per pack (20)
£7.00

Total daily saving = £0.00

Total annual saving = £0.00

READY TO MAKE THE SWITCH?

TRY SMOKO E-CIGARETTES TODAY