ORDERING ELECTRONIC CIGARETTES
And SMOKO's Returns Policy
How To Order SMOKO Electronic Cigarettes
At SMOKO Electronic Cigarettes, we pride ourselves at providing the best customer service we can. Part of our commitment to our customers is to provide fast and efficient ordering of our extensive product range.
There are 3 main ways to re-order your SMOKO E-Cigarette, Refills and Accessories:
- If you are in the UK - you can call us on 0800 772 0234
- If you are outside the UK - you can reach us on +44 (0) 1892 512 529
- Our Sales Hotline are open Monday to Friday from 9am to 6pm GMT
- You can order online at www.smoko.com 24 hours a day, 7 days a week.
- If your order is completed before 3pm Monday to Friday, your order will be processed and dispatched the same business day.
- If you order after 3pm or on the weekend, your order will be processed and dispatched the next business day.
VISiT OUR SHOP
- Feel free to visit our shop located in Royal Tunbridge Wells
- Our Shop is open:
- Monday to Saturday - 9am to 6pm
- Sunday - 10:30am to 4:30pm
Once your order has been processed, it will be sent using one of our great delivery methods and generally will be with you the next business day.
We use Royal Mail 1st Class Signed For, DPD Local and UK Mail for our UK deliveries and DHL for our International deliveries.
Royal Mail normally takes 1-3 working days to deliver - If you have been waiting more than 5 working days please contact us and we will do everything we can to get the issue sorted.
UK Mail and DPD - Both our couriers deliver Monday to Friday. If you require Saturday delivery, than it will be sent out with UK Mail. Neither of our couriers will deliver to the Scottish Highlands, Northern Ireland or Non - Mainland England - please select Royal Mail.
Saturday Delivery - Saturday Delivery will always go with UK Mail and it is an all day delivery service.
For our International customers, most orders will arrive within 5 business days once we have processed the order, but please allow between 7-14 days.
Worldwide Shipping - We offer worldwide delivery for most countries depending on the local laws, price depends on the quantity ordered.
Please note the customer will be responsible for any import duties, clearance fees and any other additional charges.
Unfortunately due to Custom restrictions and the local laws, we cannot send to the following countries:
Argentina, Brazil, Brunei, Columbia, Egypt, Finland, India, Jordan, Mexico, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, UAE Including Dubai, Qatar
If you are unsure whether your country allows for the import of e-cigarettes please email us at firstname.lastname@example.org and we would be happy to investigate for you.
We offer FREE Delivery for our customers when you order over a certain amount.
FREE UK DELIVERY - Simply order £40 or more
FREE INTERNATIONAL DELIVERY - Simply order £100 or more
Once you have added all of the SMOKO products you want and have updated the delivery details, your FREE Shipping will be applied to your Shopping Cart.
Our Returns Policy
At SMOKO, we want you to love your purchase and all your interactions with us. If for any reason you are not completely satisfied with your purchase, you may return your purchase within 14 days for a refund if unopened or faulty (as SMOKO is a consumable item we cannot accept any opened, used items or e-liquids).
Before you decide to return an item, give us a call on 0800 772 0234 or +44 (0)1892 512 529 as we might be able to assist you over the phone.
If you still wish to return the unopened items, you can bring them back to the place of purchase or send them to the following address:
Go For It Trading Limited / SMOKO
18 Camden Road
Royal Tunbridge Wells, Kent, TN1 2PT
To speed up the processing of your inquiry please send a copy of the invoice along with a brief letter explaining the issue.
We highly recommend the goods you are returning are sent by via recorded delivery. Unfortunately, we are only able to accept returns made within the United Kingdom and postage will be paid by the sender.