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HOW TO USE VAPES, E-CIGARETTES FAQ AND VAPING HELP CENTRE

Are you new to vaping? Do you have questions about how to use your e-cigarette? Want to track your e-cigarette order? Or maybe you are having some issues with your vape device. SMOKO’s Help Centre will be a great place to start to find the answers you are looking for.


E-CIGARETTE

This simple, no fuss e-cigarette is trusted by 1000’s of people around the world who are now living smoke-free. This is one of the best value and highest performing e-cigarettes on the market!

The UK's Best E - Cigarette (Cigalike) Starter Kit - Original Tobacco Flavour

Your E-Cigarette (Cig-a-Like) Starter Kit comes with the following:

Using the SMOKO E-Cigarette is simple and intuitive to use for a smoker. We designed it to be as realistic and easy to use as we could. 

Simply remove the sticker from the top and the silicone bottom from one of your Flavour Refills and then screw the Refill onto your fully charged E-Cigarette Battery.

Hold at a 45º angle and then draw on the end of the Flavour Refill like you would a normal cigarette.

We suggest drawing on the E-Cigarette for a little bit longer than you would with a cigarette - around 3 to 4 seconds.  Hold the vapour in your lungs for a few seconds and then exhale.  Simple.  

We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.

You should have noticed that when you draw on your SMOKO E-Cigarette, the end of the rechargeable battery will glow BLUE. 

When your battery needs to be recharged, the end of the battery will flash BLUE 3 times.  When this happens, you will need to recharge your SMOKO E-Cigarette Battery.

SMOKO E Cigarettes

Once your battery starts to flash BLUE 3 times, it is time to recharge your battery.

Unscrew the Flavour Refill and set it aside to use again later.  Screw your Battery into the black USB Charger that was provided with your SMOKO E-Cigarette Starter Kit. 

Insert the USB Charger into a USB Port on a laptop or a UK Mains adaptor. When the battery is starting to charge the end will flash 3 times and then glow BLUE.  

It will take up to 2 hours to recharge your E-Cigarette battery.  Once finished, the end of the battery will flash BLUE 3 times and then turn off.  Unscrew the battery from the USB Charger and then re-attach the Flavour Refill to the end of the battery.  You are now be ready to vape again!

We do not recommend leaving your battery unattended when it is recharging and do not on charge overnight.

SMOKO E Cigarettes

Typically, the price of a pack of tailor-made cigarettes in a petrol station in the UK can now set you back up to £15+ a pack!  So if you are smoking a pack a day, you could be spending upwards of £450 every month.

Switching to SMOKO E-Cigarettes should be dramatically more affordable for you.  Each E-Cigarette refill holds the equivalent amount of nicotine as 25 - 30 cigarettes.  The most you will pay for a pack of 5 SMOKO E-Cigarette refills is £9.99 (excluding delivery costs).  This means that a pack a day smoker should expect to spend £2 a day using SMOKO. 

But if you start buying your SMOKO E-Cigarettes in bulk, you could be spending £8 for a pack of 5 Refills. This means you could be spending £1.60 per refill. 

So you could save around £13 every day when you switch to SMOKO E-Cigarettes!

That is over £4,750 savings every year!  Imagine what else you could spend the money you saved!!

You know your SMOKO E-Cigarette refill is coming to an end when the vapour starts to become less with each puff and the flavour disappears.

When this happens just unscrew the refill and throw the refill away. If you are starting to run low on refills you can always stock up by boxes of E-Cigarette Refills here

Or if you want a great deal you can have a look at Our Weekly Deals here

If your refill is new but doesn’t produce vapour when you put it onto a new battery there are a few things you can do:

1) Give the connector (the silver half-moons in the bottom of the refill) a good clean to get off any dust or dirt blocking the connection

2) Give the connector (silver disk with a hole in the centre) in the battery a good clean

3) Try the refill on another battery. If this works it might be a battery issue instead of a refill issue

 

If these tips don’t work you can give the connectors in the battery and the refill a bit of a wiggle upwards to create a stronger connection (and get your refill working again).

To give the refill's connector a wiggle upwards:

1) With a pen nib or needle (or something else small and thin) lever the two connectors slightly up and to the side. You are trying to move the connectors upwards a little to get a better connection between the refills and the battery.

2) The movement should only be small, moving it less than a milometer. Do this a couple of times around the terminals until they are almost to the rim (or even a tiny bit above).

3) Put the refill back onto the battery and take a few big puffs, which should produce the connection needed to get the refills working properly.

4) If this doesn’t work use the same method of wiggling the battery’s connector upwards a little.

PLEASE BE AWARE - This issue happens more and more with older batteries as the connector starts to wear down. If your battery is 3 months or older than it might be a good idea to get a new battery.

If this doesn’t work or you have any questions please email us at hq@smoko.com or call on 0800 772 0234. 

If your refill doesn’t taste right it could be a couple of things:

  • Flavours can change as you use the refill, and if you have left the refill for a while (especially somewhere warm) this can change the flavour
  • The connection in the refill might not be working correctly, see “My SMOKO E-Cigarette Refill isn’t producing Vapour” for more information on how to fix this
  • How old is the battery? If the battery is old it might not be sending the correct amount of energy to the refill. Try another battery if you have one and see if this effects the flavour.
  • A burnt or poor taste is a key indicator that the coil may need to be replaced.

If your battery isn’t lighting up blue when you put it on charge, or it immediately flashes at you when you use it, it might not be charging properly.

This could be because the battery isn’t connecting to the USB charger properly and so isn’t getting the electricity it needs. This can be caused by wear and tear (we suggest you swap your batteries every 3 months) or a number of other issues.

To get it working again there are a couple of things you can do:

1) Give the connector in the battery (the silver disk with a hole in the centre) a good clean to get off any dust or dirt blocking the connection. For best results lightly use a dry cotton bud.

2) Give the connector in the USB charger (the silver disk with a hole in the centre) a good clean as well.

3) Move the USB charger and Battery onto a new USB port. Sometimes USB ports stop working so just moving it can get your battery charging working again.

4) Try the battery on a new refill. Occasionally a refill can cause issues like this, if you use a new refill and the battery works, it might be a refill issue.

If none of that works you can also try and move the connector in the battery into a better position, and hopefully get it charging again.

1) With a pen, or any flat and thin item, lever the connector in the battery slightly up. You are trying to move the connector upwards a little to get a better connection between the USB Charger and the battery.

2) The movement should only be small, moving it less than a milometer. Do this a couple of times around the silver disk so it is even.

3) Screw the battery back onto the USB Charger and see if it charges properly.

4) If this doesn’t work try the same trick of moving the connector on the USB Charger and try again.

If the battery still isn't working then it might be time to get a new battery, which you can get here.

However if the battery is new, or the battery starts working again it might be the USB charger instead, and you can get a new USB charger here

If the red light on your USB charger isn’t lighting up when you plug it in, then the USB isn’t registering that it is plugged. The red light on the USB charger is there to show that there is electricity flowing into the USB. If that isn’t on plug the USB charger into another USB port to make sure it isn’t an issue with the port.

If the red light is on, but when you screw the battery or no battery charges when you screw it onto the USB charger, it might not be working correctly. USB Chargers do last a long time, however after a while they will wear down.

To get the connection working again:

1) Give the connector in the USB Charger (the silver disk with a hole in the centre) a good clean to get off any dust or dirt blocking the connection. For best results lightly use a cotton bud.

2) You can also try and move the connector in the battery into a better position, and hopefully get it charging again.

3) With a pen, or any flat and thin point, lever the connector slightly up. You are trying to move the connector upwards a little to get a better connection between the USB Charger and the battery.

4) The movement should only be small, moving it less than a milometer. Do this a couple of times around the silver disk so it is even.

Screw the battery back onto the USB Charger and see if it charges properly.

If that doesn't work, or the connector looks too worn down then in might be time to get a new USB Charger, which you can get here.

VAPE POD

The new SMOKO VAPE POD is the evolution of vaping!  Using the same high-quality UK made e-liquids, with the amazing flavours you love, the new VAPE POD is better in so many ways! 

Charges faster - within 45 minutes. 

Holds more e-liquid in each refill - more than double than the SMOKO E-Cigarette. 

Filled here in the UK - so your vaping experience will be even more enjoyable!

VAPE POD STARTER KIT (REFERRAL) - SMOKO E Cigarettes

Your Vape POD Starter Kit comes with the following:

The POD Rechargeable Battery will be partially charged and ready to use.

Using the SMOKO Vape POD is simple! We designed it to be as satisfying and easy to use as we possibly could. 

Just remove the packaging from your Flavour POD refill and then put the POD refill into the POD refill shaped hole in your fully charged Vape POD Battery, and the magnets will connect automatically.

Hold at a 45º angle and draw on the end of the Flavour POD refill like you would a normal cigarette.

We suggest drawing a little bit longer than you would on a cigarette, about 2 to 3 seconds per draw. Hold the vapour in your lungs for a few seconds and then exhale.  

We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.

There are 2 little LED light on the bottom of the VAPE POD battery, inside the “O” of SMOKO.

What light is showing when you take a puff on your VAPE POD shows how much battery charge you have left.

The 3 colours on the VAPE POD and what they mean are:

Green – Fully charged to 90% charged

Yellow – 89% charged to 16% charged

Red – 15% charged and lower

If you see the red light on the LEDs, then it is time to re-charge your VAPE POD battery.

This not an exact science, so if you VAPE POD Battery goes to RED quickly, keep using it until it flashes RED and then turns off.

At the bottom of the VAPE POD battery there are two LED lights which light up when you take a puff on your POD.  

When your battery needs to be recharged, the two LED lights will flash RED 3 times.  When this happens, you will need to recharge your SMOKO VAPE POD Battery.

Charging your VAPE POD Battery is super quick - it can be fully recharged within 45 minutes!

When you notice the 2 LED lights start flashing red, it is time to recharge your VAPE POD Battery.

REMEMBER - Remove the VAPE POD refill from your VAPE POD Battery before you recharge it, otherwise you may damage the POD Battery!

1) Take the VAPE Pod refill from the VAPE POD battery and set it aside.

2) Insert the small end of the black USB C Charging wire that was provided in your POD Starter Kit into the bottom of the VAPE POD Battery.

3) Insert the other end of the USB C Charging wire into a USB Port on a laptop or a SMOKO UK Mains Adaptor.

The 2 LED lights will glow RED when the battery is charging. The LED lights will then go yellow to show it is half charged and then green when it is almost fully charged.  

Recharging your VAPE POD Battery should only take 45 minutes.

Once the POD battery is fully charged, the LED lights will go solid GREEN, then the lights will go out.

4) Unplug the USB C Charging Cable from the POD battery, re-attach your VAPE POD refill and you are all set to vape again!

You can tell when your SMOKO VAPE POD refill is coming to an end when the amount of vapour reduces with each puff and you can’t see the liquid in the VAPE POD refill anymore.

When this happens just take the POD refill off the battery and put a new VAPE POD refill into the POD battery. If you are starting to run low on VAPE POD refills you can always stock up by boxes of VAPE PODs Refills here.

You can also always get a great deal on the VAPE PODs by having a look at our weekly deals! To see this week’s deals, simply check the best vape pod deals here.

The short answer to how much cheaper are SMOKO VAPE PODs compared to smoking cigarettes - up to 80%!!!

The price of a pack of tailor-made cigarettes is always rising, but roughly a pack of cigarettes can cost you up to £15+ a pack!  If you are smoking a pack a day, you could be spending upwards of £450 every month.

Switching to SMOKO VAPE PODs should be dramatically more affordable for you. Each SMOKO VAPE POD refill holds the equivalent amount of nicotine as 50 - 60 cigarettes.  

The most you will pay for a pack of 3 SMOKO VAPE PODs is £10.99 (excluding delivery costs). Per POD that £3.66, and that’s not even considering all the Weekly Deals we offer.

This means that a pack a day smoker should be using half a VAPE POD refill a day, and so expect to spend £1.83 a day using SMOKO. 

If you start buying your SMOKO VAPE POD refills in bulk, you can get a box of Vape PODs for £9 instead. This means you could be spending £3 per POD, or to put it another way that’s £1.50 a day. 

If you smoke a pack a day then, you could save around £13 every day when you switch to SMOKO VAPE PODs!  That is over £4,750 savings every year!

Imagine what else you could do with that extra cash!

To read more about how much money you can save just click here.

If you are finding that it is harder than usual to get vapour from your VAPE POD, then something might have blocked the airhole in the VAPE POD battery.

On the side of the VAPE POD battery (about an inch from the top) there is a small hole. This hole brings in air to be mixed with the vapour made from the POD refill. This mixture is then pulled through the VAPE POD refill and you puff on it.

If the hole is blocked or obstructed though it can make taking a draw from your POD more difficult!

To fix this issue:

  1. Clean the inside of the VAPE POD battery - Some dust or fluff might have gotten inside your battery, clogging the hole up. Take the POD refill out of the battery and then clean the inside thoroughly, focusing on the side of battery that the hole is.
  2. Clear the hole - Take the POD refill off the battery, then with a pin or something very small and thin clear the hole, making sure there is nothing stopping it or covering it

Once the VAPE POD battery and airhole has been cleaned put the POD refill back into the battery and give it a few puffs.

If when you try and put a VAPE POD into your POD battery, it doesn’t fit then something is blocking the VAPE POD battery.

Before anything else, have a look inside the part of the VAPE POD battery you put the PODs into and if you can see something make sure to take it out and try again.

If you can’t see anything what might have happened is one of the connectors (the gold disks on the bottom of the PODs) from the VAPE PODs could have fallen in/become stuck to the connector. As the connectors in the POD and in the battery are both magnetic they will stick to each other, and make it hard to even tell the connector is in there. 

To get this sorted:

  1. Use a pen or something small and thin to push at both the gold rods in the VAPE POD battery. If they move at all that means a connector from a POD has fallen in.
  2. With a pair of tweezers or needle nose pliers get the extra connector out
  3. You can pop that extra connector back into the POD it came from (though do keep an eye out so it doesn’t fall in again!)

If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.

If your VAPE POD refill is new but isn’t producing any vapour when you put it into a VAPE POD battery there are a few things you can do:

1) Make sure the VAPE POD battery is charged

2) Give the connectors in the POD battery (the gold rods inside) a good clean to get off any dust or dirt blocking the connection

3) Make sure that nothing is blocking or stopping the connectors in the battery from touching the VAPE POD refill

4) Give the connectors on the POD refill (the gold disks on the bottom) a good clean and make sure they are securely in place

5) Try the POD refill on another POD battery. If this works it might be a VAPE POD battery issue instead of a VAPE POD refill issue

This issue starts to happen more with older POD batteries as the connectors starts to wear down. If your VAPE POD battery is 3 months old or more than it might be a good idea to get a new VAPE POD battery.

If none of this works contact us at hq@smoko.com or give us a call on 0800 772 0234 and we will be happy to help!

If your VAPE POD refill doesn’t taste right it could be down to a couple of things:

1) Is it the right flavour - We sometimes send out samples of other flavours with an order, and so this might be a sample of another of our great flavours!

2) The connection might not be right -  In the VAPE POD refills the two gold discs might not be working correctly, to fix that see “WHY IS MY SMOKO VAPE POD REFILL NOT PRODUCING ANY VAPOUR?” on how you can fix that

3) The VAPE POD battery might be old - If the POD battery is old it might not be sending the correct amount of energy to the VAPE POD refill. Try another battery if you have one and see if this effects the flavour.

If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.

If your VAPE POD battery isn’t lighting up red when you put it on charge, or is showing green but it immediately goes red when you use it, it might not be charging properly.

This might be due to the battery not connecting to the USB C wire properly, and so isn’t getting the electricity. This can be caused by wear and tear (we suggest you swap your VAPE POD batteries every 3 months) or a number of other issues.

To get it working again there are a couple of things you can do:

1) Make sure that the USB port on the bottom of the battery is clean, if dust or dirt has fallen into the port, it might stop a proper connection

2) Move the USB C wire and POD Battery onto a new USB port. Sometimes USB port’s stop working so just moving it can get your VAPE POD battery charging working again.

3) If possible try a new USB C wire. Some USB C wires (especially phone chargers) won't work with the VAPE POD battery as they are designed to transfer information and energy. If however you a USB C wire that is meant to transfer just energy try that on the battery. If it works then this might be USB C wire issue, and it might be a good time to get a new USB C wire.

4) Try the VAPE POD battery on a new POD refill. Occasionally a VAPE POD refill can be the cause of issues like this, if you use a new VAPE POD refill and the POD battery works, you might be able to fix the non-working VAPE POD refill with the tips in “WHY IS MY SMOKO VAPE POD REFILL NOT PRODUCING ANY VAPOUR?

 If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.

VAPE MAX

The new SMOKO VAPE MAX is the next step in vaping technology!  Using the same high-quality UK made e-liquids, with the amazing flavours you will love on a new level, the new VAPE MAX is better in so many ways! 

Child lock - Features a child lock system, just hit the button on the bottom of the battery 5 times to activate.

Mesh coil - Uses mesh coil technology for a more intense taste sensation due to its ability to produce more vapor.! The non-tobacco flavours utilise a 50/50 PG to VG balance at the 1.8% nicotine strength vape juice, but the same 80/20 PG to VG at the 1.1%. The tobacco flavours utilise 80/20 PG to VG across both the 1.1% and 1.8% vape juice in the SMOKO Vape MAX. 

Improved battery life - Designed to keep you puffing from the start of a new pod until the end!

Charges faster - within 45 minutes.

Holds more e-liquid in each refill - the same amount found in SMOKO VAPE POD refills. 

Filled here in the UK - so your vaping experience will be fresh and more enjoyable!

The Best Alternative to disposable vapes - The SMOKO VAPE MAX Starter kit with Silver rechargeable battery

Your VAPE MAX Starter Kit comes with the following:

The VAPE MAX Rechargeable Battery will be charged ready for you in the starter kit, ready to go!

Using the SMOKO VAPE MAX is simple! We designed it to be as satisfying and easy to use as it could possibly be! 

Just remove the packaging from your Flavour MAX refill and then put the MAX refill into your fully charged VAPE MAX Battery, and rotate the refill until the magnets connect to hold it securely in place.

Hold at a 45º angle and draw on the end of the Flavour VAPE MAX refill like you would a normal cigarette.

We suggest drawing a little bit longer than you would on a cigarette, about 2 to 3 seconds per draw. Hold the vapour in your lungs for a few seconds and then exhale.  

We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.

At the bottom of the VAPE MAX battery there is an LED light which lights up when you take a puff on your MAX refill.  

When your VAPE battery needs to be recharged, this LED light will flash 5 times and then won't produce any vapour with a VAPE MAX refill attached. When this happens, you will need to recharge your SMOKO VAPE MAX Battery.

Charging your VAPE MAX Battery is super quick - it can be fully recharged within 45 minutes!

When your VAPE MAX battery light flashes 5 times and then ceases to produce vapour, it is time to recharge your VAPE MAX Battery.

REMEMBER - Remove the VAPE MAX refill from your VAPE MAX Battery before you recharge it, otherwise you may damage the VAPE MAX Battery!

1) Take the VAPE MAX refill from the VAPE MAX battery and set it aside.

2) Insert the small end of the black USB C Charging wire that was provided in your VAPE MAX Starter Kit into the bottom of the VAPE MAX Battery.

3) Insert the other end of the USB C Charging wire into a USB Port on a laptop or a SMOKO vape UK Mains Adaptor.

The blue LED lighting up at the bottom of the battery indicates battery is charging. The LED light will then turn off when it is fully charged.  

Recharging your VAPE MAX Battery should only take 45 minutes.

4) Unplug the USB C Charging Cable from the VAPE MAX battery, re-attach your VAPE MAX refill and you are all set to vape again!

You can tell when your SMOKO VAPE MAX refill is coming to an end when the vapour starts to reduce with each puff and you can’t see the liquid in the VAPE MAX refill anymore.

When this happens just take the VAPE MAX refill off the battery and put a new VAPE MAX refill into the VAPE MAX battery. If you are starting to run low on Vape MAX refills you can always stock up with boxes of VAPE MAX Refills here.

You can also always get a great deal on the Vape MAX refills by having a look at our weekly deals! To see this week’s deals, simply check the best Vape MAX deals here.

Here at SMOKO, we try to create safe and effective vaping products.

Our new VAPE MAX Battery comes with a Child Lock function on it to prevent unwanted use by kids.

To turn on the Vape Child Lock - click the button on the bottom of the VAPE MAX Battery 5 times very rapidly. The light should flash, indicating you have turned on the Child Lock.

To turn the Vape Child Lock off - press the button on the bottom of the vape battery rapidly 5 times again. The light will flash when you have successfully turned the Child Lock off.

The short answer to how much cheaper are SMOKO VAPE MAX refills compared to smoking cigarettes - up to 80%!!!

The price of a pack of tailor-made cigarettes is always rising, but roughly a pack of cigarettes can cost you around £15+ a pack!  If you are smoking a pack a day, you could be spending upwards of £450 every month.

Switching to the SMOKO VAPE MAX should be dramatically more affordable for you. Each SMOKO VAPE MAX refill holds the equivalent amount of nicotine as 40 - 60 cigarettes.  

The most you will pay for a pack of 2 SMOKO VAPE MAX refills is £7.99 (excluding delivery costs). Per refill, that's £3.99, and that’s not even considering the savings found in the VAPE REFILLS Weekly Deals we offer.

This means that a pack a day smoker should be using half a VAPE MAX refill a day, and so expect to spend £2 a day using SMOKO. 

But if you start buying your SMOKO VAPE MAX refills in bulk, you can get a box of VAPE MAX refills for £6.50 instead. This means you could be spending £3.25 per REFILL, or to put it another way that’s £1.63 a day. 

If you smoke a pack a day then, you could save approximately £13 every day when you switch to SMOKO VAPE MAX!  That is over £4,500+ savings every year!

Imagine what else you could do with that extra cash!

To read more about how much money you can save just click here.

If when you try and put a VAPE MAX refill into your MAX battery it doesn’t fit, then something is blocking the MAX battery.

Before anything else, have a look inside the part of the VAPE MAX battery you put the MAX refills into, and if you can see something make sure to take it out before replacing the refill.

If there is nothing in the battery and the refill still won't fit, this could be due to the orientation of the atomizer in the VAPE MAX refill. Correcting this can be done by using pliers, placing the teeth in the circular gaps on the bottom of the MAX refill, and turning the bottom while holding the plastic casing of the refill. Turn the bottom of the refill until the clips on the side snap into place, and should prevent any further turning. This refill should then fit in the battery!

If your VAPE MAX refill is new but isn’t producing any vapour when you put it into a VAPE MAX battery there are a few things you can do:

1) Make sure the VAPE MAX battery is charged

2) Give the connectors in the MAX battery (the gold discs inside) a good clean to get off any dust or dirt blocking the connection

3) Make sure that nothing is blocking or stopping the connectors in the battery from touching the VAPE MAX refill

4) Give the connectors on the MAX refill (the gold disks on the bottom) a good clean and make sure they are securely in place

5) Try the MAX refill on another MAX battery. If this works it might be a Vape MAX battery issue instead of a Vape MAX refill issue

This issue starts to happen more with older MAX batteries as the connectors starts to wear down. If your VAPE MAX battery is 3 months old or more then it might be a good idea to get a new VAPE MAX battery.

If none of this works contact us at hq@smoko.com or give us a call on 0800 772 0234 and we will be happy to help!

If your VAPE MAX refill doesn’t taste right it could be down to a couple of things:

1) Is it the right flavour - We sometimes send out samples of other flavours with an order, and so this might be a sample of another of our great flavours!

2) Is the refill in the battery correctly - the VAPE MAX refill sits snugly in the battery, held in place with magnets. If the magnets in the battery aren't aligned with the connectors on the VAPE MAX refill, they won't connect and therefore won't produce vapour. Rotate the VAPE MAX refill in the battery until it clicks into place and resists being pulled out.

3) The VAPE MAX battery might be old - If the MAX battery is old it might not be sending the correct amount of energy to the VAPE MAX refill. Try another battery if you have one and see if this effects the flavour.

If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.

If your VAPE MAX battery isn’t lighting up when you put it on charge, or it lights up but it immediately flashes and doesn't work when you use it, it might not be charging properly.

This might be due to the battery not connecting to the USB C wire properly, and so isn’t getting the electricity. This can be caused by wear and tear (we suggest you swap your VAPE MAX batteries every 3 months) or a number of other issues.

To get it working again there are a couple of things you can do:

1) Make sure that the USB port on the bottom of the battery is clean, if dust or dirt has fallen into the port, it might stop a proper connection

2) Move the USB C wire and VAPE MAX Battery onto a new USB port. Sometimes USB ports stop working so just moving it could get your VAPE MAX battery charging working again.

3) If possible, try a new USB C wire. Some USB C wires (especially phone chargers) won't work well with the VAPE MAX battery as they are designed to transfer information as well as energy. If however you a USB C wire that is meant to transfer just energy, try that on the battery. If it works then this might be a USB C wire issue, and it might be a good time to get a new VAPE USB C wire.

4) Try the VAPE MAX battery on a new MAX refill. Occasionally a VAPE MAX refill can be the cause of issues like this, if you use a new VAPE MAX refill and the MAX battery works, it might be an issue with the refill itself.

If none of this works, please contact us at hq@smoko.com or give us a call on 0800 772 0234.

E-LIQUID

We have a range of high-quality e-liquids that are Made in the UK. So if you are using a refillable vape pod system, you can use our e-liquids.

Ordering your vape e-liquids from SMOKO is quite straight forward. You can view the range of vape e-liquids here.

Or if you prefer, you can order you vape juice over the phone by calling our free customer support number at 0800 772 0234.

We are strongly against the use of nic salts or nicotine salts in our e-liquids. E-Liquids with nicotine salts reduces the throat hit by half, which encourages vapers to use more!

At SMOKO, we are firm believers in responsible vaping and providing safe vape products to our customers. That is why we do not use nic salt e-liquids in our products.

Storing your e-liquids correctly will help to preserve the flavour and the shelf life of you vape juice.

We suggest storing you e-liquids in a cool, dry and dark place.

Never keep you e-liquids in direct sunlight, or in an overly warm environment.

So keep your e-liquids in a drawer. And if you have kids, ensure they cannot access your e-liquids. Vaping is for adults - not kids!

Buying cheap e-liquids is a matter of preference. Many of the ultra-cheap vape juice brands use flavours and ingredients that are made in China.

If you use cheap e-liquids, you will have to replace your coils and atomizers way more frequently due to the lower quality of the ingredients.

SMOKO's E-Liquids are notably more expensive, but we make all of our vape liquids here in the UK from the highest quality ingredients. Like anything in life, you get what you pay for.

So if you want the highest quality e-liquids, you can expect to pay a bit more for them.

NICOTINE GUM

Nicotine Gum is a great alternative to smoking cigarettes. Designed to be used as a replacement to harmful cigarettes, nicotine gum contains nicotine, an addictive substance, which can help to reduce the cravings from a cigarette.

Nicotine Gum has nicotine as the main active ingredient which can help to reduce the cravings from a cigarette. Unlike ordinary chewing gum, nicotine gum should be chewed intermittently to properly release nicotine into the body.

Chew one piece of gum slowly and lightly, then park the gum between the lip or cheek and gums as you feel a tingle or peppery taste - that's the nicotine being released and absorbed. Continue this process of CHEW - PARK - REPEAT for 30 minutes.

Avoid drinking acidic drinks 15 minutes before and after using nicotine gum for the best nicotine absorption. We recommend using nicotine gum no more frequently than 1 piece per hour. Do not swallow nicotine gum as this can cause stomach discomfort and could lead to nausea.

Nicotine Chewing Gum can be used everywhere! Because there is no smoke or vapour produced, you can use SMOKO Nicotine Gum anywhere you want.

Stuck in the office? No problems - pop a piece in and relax. Can't vape in your local pub - we got you sorted! About to jump on a plane for a 10 hour flight? Make sure you have a pack of SMOKO Nicotine Gum and you will be ok!

Using a piece of gum can be a pleasant and effective way to reduce cravings when you can't smoke.

100% Sugar-Free Nicotine Chewing Gum UK

With SMOKO - our Nicotine Gum is 100% sugar-free!! So if you are watching the calories or diabetic, then our sugar-free nicotine chewing gum is a perfect solution.

Still smoking cigarettes? The SMOKO sugar-free Nicotine gum is a great way to help with the craviings.

Nicotine chewing gum 2mgstrength releases about 1mg of nicotine over the course of 30 mins of the PARK - CHEW - REPEAT process. Cigarettes deliver approximately 1 to 1.5 mg of nicotine.

Long term nicotine use is associated with increased risk of insulin resistance and hyperinsulinemia, both of which are risk factors for diabetes.

Nicotine itself can raise blood pressure and increase heart rate.

While nicotine gum is intended as a tool to help people quit smoking, it is considered that long term use is better than switching back to smoking. Nicotine gum is a safer alternative to traditional tobacco products, helping individuals quit smoking without the harmful effects associated with smoking.

It is also known that some individuals choose to use nicotine gum for the nootropic effects (improving cognitive function) it provides, and other effects that appeal to biohackers (people trying to improve their bodies' functionality).

Possible side effects from nicotine gum can cause hiccups, stomach problems such as discomfort, nausea, bloating and indigestion.

Improper chewing techniques can cause mouth soreness, and chewing too quickly can also lead to light-headedness due to rapid nicotine absorption. Follow the recommended method to avoid these problems since nicotine gum is not meant to be chewed like regular gum.

These nicotine chewing gum side effects are generally manageable and can be mitigated by following the proper usage guidelines and dosage recommendations. These effects can often subside as the body adjusts to the gum.

EVERYTHING ELSE

At SMOKO Electronic Cigarettes, we pride ourselves at providing the best customer service we possibly can. Part of our commitment to our customers is to provide fast and efficient delivery of our extensive product range.

Everyone loves to get a little reward now and then. At SMOKO E-Cigarettes, we want to reward our customers as much as possible. So we have created the SMOKO Rewards Program. Read below to find out all the great ways to earn SMOKO Reward Points and how you can use them!

We have amazing Weekly Deals for our regular customers on their favourite E-Cig, VAPE POD and VAPE MAX Refills.

To make things easier - all our Weekly Deals use Automatic Discount Codes. So no more copying and pasting codes.

Simple choose the Weekly Deal you want, all all the components of the deal in your basket and the automatic discount should be removed at the Checkout Page.

Please ensure you add all the products to the basket. For example, if you are after 20 Packs of E-Cigarette refills for £160 with 2 accessories, make sure to add 20 packs of refills + 2 x E-Cigarette Accessories (batteries, USB Charger, etc.).

If you don't have all the elements in the basket, you will be reverted to the next lowest automatic discount.

If you are having problems with your Weekly Deal automatic code not working - give us a quick call on 0800 772 0234 and we will be happy to help!

There are a number of ways to order your SMOKO E-Cigarette Refills, VAPE POD Refills or E-Liquids from SMOKO. 

ONLINE

1) Go to www.smoko.com and select which range you would like to order from the menu at the top. 

2) Go to SHOP and then find your style from the dropdown - VAPE POD REFILLS, E-CIGARETTE REFILLS or VAPE MAX REFILLS.

3) Select the flavour, quantity and strength and click ADD to CART.  Repeat until you have everything you want to buy.

3) Click the Shopping Basket icon at the top right hand side of the website. This will open a side bar or take you to your Basket (depending if you are on mobile or computer).  Double check your order, then click CHECKOUT. 

4) Enter in your Shipping and Billing details and the complete your order. 

Once your order has been completed, you will receive an email confirming your order.  We will then process your order and add your shipping tracking information.  You will receive another email saying your order has been fulfilled and will have your tracking information so you can follow the progress of your order.

PHONE 

If you are having issues placing an order online please give us a call!

Call us on 0800 772 0234 or on +44(0)1892 512 529 and we will be happy to process your order over the phone. 

Our phone lines are open Monday to Friday from 9am to 5pm GMT (excluding bank holidays).

SHOP 

Our flagship store is located at 18 Camden Road, Tunbridge Wells, KENT, TN1 2PT. 

We are open:

Monday to Friday - 9am to 5pm

Saturday - 9am - 2pm

Sunday - Closed

We try and process orders as quickly as we can. If you order before 2pm between Monday to Friday we will make sure your order is dispatched that day.

Once we have processed and fulfilled your order, you will receive an email with the tracking details for your selected delivery method.  Simply click on the tracking number in the email and you will be redirected to the courier's website which will provide additional tracking details.

We use Royal Mail 24 Tracked, DPD Local, DHL Parcel, ParcelForce and Yodel.

Alternatively you can always contact us and we can track the order for you. To contact us just email us at hq@smoko.com or call us on 0800 772 0234.

For our non-UK customers, we have a number of convenient shipping options for you to choose from.

Some countries won't have all these options as we cannot use that particular service there.

ParcelForce - one of the biggest international couriers with a reliable service to most countries around the world.  Please allow 7 to 10 business days when selecting ParcelForce.  We only use Parcel Force for our EU deliveries.

Royal Mail International - when your orders are not urgent.  This service can take between 10 to 20 days depending on which part of the world you are ordering from.

SMOKO Points are our way of rewarding our loyal customers. 

Each points counts as a penny, so for example 800 SMOKO points is the same as £8.

There are many other ways to earn SMOKO Points:

Place an Order - Any order placed over the phone or on the website will earn 3 SMOKO Points for every £1 that you spend with SMOKO. 

Create a SMOKO Account - Earn 500 SMOKO Points

Refer Your Friends - for everyone you refer who makes an order you will receive 1,000 SMOKO Points

Leave a Review SMOKO - Earn 100 SMOKO Points

Social Media - Like and Share on Facebook, Share on Twitter, Follow us on Instagram or Facebook - Earn 25 SMOKO Points each.

You can use your SMOKO Points for great rewards and discounts on full price items.  Here are some of the great ways you can redeem your SMOKO Points:

Free UK Shipping - with Royal Mail - 300 SMOKO Points

£5 OFF Coupon - to be used on full priced items when you spend £20+ - 500 SMOKO Points

FREE E-Cigarette Battery - Add an E-Cigarette battery to your order -  800 SMOKO Points

£10 OFF Coupon - to be used on full priced items when you spend £40+ - 1000 SMOKO Points

FREE Vape POD Battery - Add a Vape POD battery to your order - 1000 SMOKO Points

£20 OFF Coupon - to be used on full priced items when you spend £60+ - 2000 SMOKO Points

PLEASE NOTE - you cannot redeem SMOKO POINTS and use them with Weekly Deals discounts or Automatic Discount Codes.

If you want to use a Weekly Deal and then redeem some of your SMOKO Points, please call us on 0800 772 0234 and we can help you.

Unfortunately you cannot use 2 codes on an order.

This means you can't redeem your SMOKO Points for a Discount code and then use it on an order with another code. Weekly Deal discount codes will count as a discount code.

As that's the case make sure to always check the Weekly Deals before you use your points to make sure you are getting the best deal!

If you would like to use your SMOKO Points on top of an existing Deal or Discount, you will have to contact us on 0800 772 0234 and we can manually redeem points for additional full priced items.

We are open from 9am to 5pm Monday to Friday, so feel free to contact us then and we will respond as soon as possible.

PHONE - call us on the freephone 0800 772 0234 or the landline +44(0)1892 512 529

EMAIL - send an email to hq@smoko.com

LIVECHAT - Click the blue button in the bottom which says "Chat" left of the screen to connect to one of our customer support members.

ONLINE - go to smoko.com and start shopping!

If you are an influencer, an affiliate, content producer, review site or have a large membership base and you would like to earn some amazing commissions, there are a number of ways to become an Affiliate.

EMAIL - drop us a line on hq@smoko.com

SIGN UP - you can join straight away by going to E-Cigarette Affiliates.  Fill in your details and we will get your Affiliate account set up asap!

To find out more about our Affiliate Program, go to Affiliates.

If you are a grocery or convenience store, a pharmacy or petrol station or you run a vape shop or a tobacconist and you are interested in stocking one of the UK Best E-Cigarette and VAPE Brands, feel free to reach out to us.

PHONE - call us on 0800 772 0234 or +44(0)1892 512 529

EMAIL - send us an email to hq@smoko.com

We will endeavour to reply to your enquiry within 1 to 2 business days.

UK Made E-Cigarettes, Vapes and E-Liquid
UK Made E-Cigarettes, Vapes and E-Liquid

WHAT OUR SATISFIED CUSTOMER SAY

With over 4000+ 5 star reviews and 12 years helping adult smokers to quit, here are some of our recent reviews!

  • SMOKO E-CIGS ARE BRILLIANT

    "I'm 71 and have been smoking 20 cigarettes a day since I was 14. I have now stopped for 8 months! SMOKO E-Cigs are brilliant! You get the nicotine hit without all the nasty stuff and I feel so much better."

    Valerie, London, UK

  • HELPED ME QUIT AFTER 45 YEARS

    "SMOKO E Cigarettes has helped me to stop smoking after 45 years at 40 a day. Their customer service is excellent, delivery dependable and would recommend SMOKO to everyone."

    Tracey - Chesham, UK

  • THE BEST VAPES I HAVE TRIED

    "I’ve been a smoker for 32 years and tried to give it up many times without success. After finding SMOKO Electronic Cigarettes, I quit straight away. It really is the best alternative available!"

    Wayne - Liverpool, UK

  • HELPED ME GIVE UP FOR GOOD

    "My health has improved as a result and my skin colour has gone back to normal since switching to SMOKO. My smoker’s cough has gone completely. SMOKO also give an excellent friendly, fast service and are reasonably priced."

    Susan, Eastbourne, UK

  • SMOKO IS 1ST CLASS

    "SMOKO is by far the best e-cigarette starter kit. I have one of each of the types of e cigs and I love all of them! They are very stylish & extremely well made. I have not smoked a cigarette in over 3 months thanks to SMOKO."

    Duncan, Manchester, UK

  • GREAT - BETTER THAN SMOKING

    "I've been smoking for over 40 years. After a long stay in hospital, a friend bought me a SMOKO E-Cig and I've never looked back. They taste exactly like tobacco. I would recommend these to anybody trying to give up smoking.. My health has improved greatly since switching to SMOKO."

    John, Bournemouth, UK

READ MORE REVIEWS

STILL NEED MORE HELP

If you still need more assistance, feel free to call us on 0800 772 0234 or complete the form below.

We aim to reply to customer enquiries within 1 hour during business hours and the next business day.

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