This simple, no fuss e-cigarette is trusted by 1000’s of people around the world who are now living smoke-free. This is one of the best value and highest performing e-cigarettes on the market!
Vape FAQ: Electronic Cigarette And Vaping Help Centre – SMOKO
Search for help with your order, how to use SMOKO Vape devices or for advice for switching from smoking or disposable vapes…
HOE GEBRUIK IK VAPES, E-SIGARETTEN FAQ EN VAPING HULPCENTRUM
Ben je nieuw met vaping? Heb je vragen over het gebruik van je e-sigaret? Wil je de bestelling van je e-sigaret volgen? Of misschien heb je problemen met je vape apparaat. SMOKO's Helpcentrum is een goede plek om te beginnen met het vinden van de antwoorden die je zoekt.
Search for help with your order, or for vaping advice…
USING YOUR SMOKO E-CIGARETTE (CIG-A-LIKE)
Your E-Cigarette (Cig-a-Like) Starter Kit comes with the following:
- 1 x SMOKO Rechargeable E-Cigarette Battery
- 2 x Flavour Refills (choose from Original, Virginia Rolling or Mint Breeze)
- 1 x USB Charger
- 1 x Designer Metal Tin
- Instruction Manual
- The Rechargeable Battery will be partially charged and ready to use.
Using the SMOKO E-Cigarette is simple and intuitive to use for a smoker. We designed it to be as realistic and easy to use as we could.
Simply remove the sticker from the top and the silicone bottom from one of your Flavour Refills and then screw the Refill onto your fully charged E-Cigarette Battery.
Hold at a 45º angle and then draw on the end of the Flavour Refill like you would a normal cigarette.
We suggest drawing on the E-Cigarette for a little bit longer than you would with a cigarette - around 3 to 4 seconds. Hold the vapour in your lungs for a few seconds and then exhale. Simple.
We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.
You should have noticed that when you draw on your SMOKO E-Cigarette, the end of the rechargeable battery will glow BLUE.
When your battery needs to be recharged, the end of the battery will flash BLUE 3 times. When this happens, you will need to recharge your SMOKO E-Cigarette Battery.
Once your battery starts to flash BLUE 3 times, it is time to recharge your battery.
Unscrew the Flavour Refill and set it aside to use again later. Screw your Battery into the black USB Charger that was provided with your SMOKO E-Cigarette Starter Kit.
Insert the USB Charger into a USB Port on a laptop or a UK Mains adaptor. When the battery is starting to charge the end will flash 3 times and then glow BLUE.
It will take up to 2 hours to recharge your E-Cigarette battery. Once finished, the end of the battery will flash BLUE 3 times and then turn off. Unscrew the battery from the USB Charger and then re-attach the Flavour Refill to the end of the battery. You are now be ready to vape again!
We do not recommend leaving your battery unattended when it is recharging and do not on charge overnight.
Typically, the price of a pack of tailor-made cigarettes in a petrol station in the UK can now set you back up to £14 a pack! So if you are smoking a pack a day, you could be spending upwards of £420 every month.
Switching to SMOKO E-Cigarettes should be dramatically more affordable for you. Each E-Cigarette refill holds the equivalent amount of nicotine as 25 - 30 cigarettes. The most you will pay for a pack of 5 SMOKO E-Cigarette refills is £9.99 (excluding delivery costs). This means that a pack a day smoker should expect to spend £2 a day using SMOKO.
But if you start buying your SMOKO E-Cigarettes in bulk, you could be spending £8 for a pack of 5 Refills. This means you could be spending £1.60 per refill.
So you could save between £10 to £12.50 every day when you switch to SMOKO E-Cigarettes!
That is over £4,500 savings every year! Imagine what else you could spend the money you saved!!
You know your SMOKO E-Cigarette refill is coming to an end when the vapour starts to become less with each puff and the flavour disappears.
When this happens just unscrew the refill and throw the refill away. If you are starting to run low on refills you can always stock up by boxes of E-Cigarette Refills here
Or if you want a great deal you can have a look at Our Weekly Deals here
If your refill is new but doesn’t produce vapour when you put it onto a new battery there are a few things you can do:
1) Give the connector (the silver half-moons in the bottom of the refill) a good clean to get off any dust or dirt blocking the connection
2) Give the connector (silver disk with a hole in the centre) in the battery a good clean
3) Try the refill on another battery. If this works it might be a battery issue instead of a refill issue
If these tips don’t work you can give the connectors in the battery and the refill a bit of a wiggle upwards to create a stronger connection (and get your refill working again).
To give the refill's connector a wiggle upwards:
1) With a pen nib or needle (or something else small and thin) lever the two connectors slightly up and to the side. You are trying to move the connectors upwards a little to get a better connection between the refills and the battery.
2) The movement should only be small, moving it less than a milometer. Do this a couple of times around the terminals until they are almost to the rim (or even a tiny bit above).
3) Put the refill back onto the battery and take a few big puffs, which should produce the connection needed to get the refills working properly.
4) If this doesn’t work use the same method of wiggling the battery’s connector upwards a little.
PLEASE BE AWARE - This issue happens more and more with older batteries as the connector starts to wear down. If your battery is 3 months or older than it might be a good idea to get a new battery.
If this doesn’t work or you have any questions please email us at hq@smoko.com or call on 0800 772 0234.
If your refill doesn’t taste right it could be a couple of things:
- Flavours can change as you use the refill, and if you have left the refill for a while (especially somewhere warm) this can change the flavour
- The connection in the refill might not be working correctly, see “My SMOKO E-Cigarette Refill isn’t producing Vapour” for more information on how to fix this
- How old is the battery? If the battery is old it might not be sending the correct amount of energy to the refill. Try another battery if you have one and see if this effects the flavour.
- A burnt or poor taste is a key indicator that the coil may need to be replaced.
If your battery isn’t lighting up blue when you put it on charge, or it immediately flashes at you when you use it, it might not be charging properly.
This could be because the battery isn’t connecting to the USB charger properly and so isn’t getting the electricity it needs. This can be caused by wear and tear (we suggest you swap your batteries every 3 months) or a number of other issues.
To get it working again there are a couple of things you can do:
1) Give the connector in the battery (the silver disk with a hole in the centre) a good clean to get off any dust or dirt blocking the connection. For best results lightly use a dry cotton bud.
2) Give the connector in the USB charger (the silver disk with a hole in the centre) a good clean as well.
3) Move the USB charger and Battery onto a new USB port. Sometimes USB ports stop working so just moving it can get your battery charging working again.
4) Try the battery on a new refill. Occasionally a refill can cause issues like this, if you use a new refill and the battery works, it might be a refill issue.
If none of that works you can also try and move the connector in the battery into a better position, and hopefully get it charging again.
1) With a pen, or any flat and thin item, lever the connector in the battery slightly up. You are trying to move the connector upwards a little to get a better connection between the USB Charger and the battery.
2) The movement should only be small, moving it less than a milometer. Do this a couple of times around the silver disk so it is even.
3) Screw the battery back onto the USB Charger and see if it charges properly.
4) If this doesn’t work try the same trick of moving the connector on the USB Charger and try again.
If the battery still isn't working then it might be time to get a new battery, which you can get here.
However if the battery is new, or the battery starts working again it might be the USB charger instead, and you can get a new USB charger here
If the red light on your USB charger isn’t lighting up when you plug it in, then the USB isn’t registering that it is plugged. The red light on the USB charger is there to show that there is electricity flowing into the USB. If that isn’t on plug the USB charger into another USB port to make sure it isn’t an issue with the port.
If the red light is on, but when you screw the battery or no battery charges when you screw it onto the USB charger, it might not be working correctly. USB Chargers do last a long time, however after a while they will wear down.
To get the connection working again:
1) Give the connector in the USB Charger (the silver disk with a hole in the centre) a good clean to get off any dust or dirt blocking the connection. For best results lightly use a cotton bud.
2) You can also try and move the connector in the battery into a better position, and hopefully get it charging again.
3) With a pen, or any flat and thin point, lever the connector slightly up. You are trying to move the connector upwards a little to get a better connection between the USB Charger and the battery.
4) The movement should only be small, moving it less than a milometer. Do this a couple of times around the silver disk so it is even.
Screw the battery back onto the USB Charger and see if it charges properly.
If that doesn't work, or the connector looks too worn down then in might be time to get a new USB Charger, which you can get here.
HOW TO USE YOUR SMOKO VAPE POD STARTER KIT
The new SMOKO VAPE POD is the evolution of vaping! Using the same high-quality UK made e-liquids, with the amazing flavours you love, the new VAPE POD is better in so many ways!
Charges faster - within 45 minutes.
Holds more e-liquid in each refill - more than double than the SMOKO E-Cigarette.
Filled here in the UK - so your vaping experience will be even more enjoyable!
Your Vape POD Starter Kit comes with the following:
- 1 x SMOKO Rechargeable Vape POD Battery (Silver or Black)
- 1 x USB C Wire
- 1 x Designer Metal case
- 1 x Instruction Manual
The POD Rechargeable Battery will be partially charged and ready to use.
Using the SMOKO Vape POD is simple! We designed it to be as satisfying and easy to use as we possibly could.
Just remove the packaging from your Flavour POD refill and then put the POD refill into the POD refill shaped hole in your fully charged Vape POD Battery, and the magnets will connect automatically.
Hold at a 45º angle and draw on the end of the Flavour POD refill like you would a normal cigarette.
We suggest drawing a little bit longer than you would on a cigarette, about 2 to 3 seconds per draw. Hold the vapour in your lungs for a few seconds and then exhale.
We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.
There are 2 little LED light on the bottom of the Vape POD battery, inside the “O” of SMOKO.
What light is showing when you take a puff on your POD shows how much battery charge you have left.
The 3 colours on the Vape POD and what they mean are:
Green – Fully charged to 90% charged
Yellow – 89% charged to 16% charged
Red – 15% charged and lower
If you see the red light on the LEDs, then it is time to re-charge your Vape POD battery
At the bottom of the VAPE POD battery there are two LED lights which light up when you take a puff on your POD.
When your battery needs to be recharged, the two LED lights will flash RED 3 times. When this happens, you will need to recharge your SMOKO Vape POD Battery.
Charging your VAPE Pod Battery is super quick - it can be fully recharged within 45 minutes!
When you notice the 2 LED lights start flashing red, it is time to recharge your Vape POD Battery.
REMEMBER - Remove the Vape POD refill from your Vape POD Battery before you recharge it, otherwise you may damage the POD Battery!
1) Take the Vape Pod refill from the Vape POD battery and set it aside.
2) Insert the small end of the black USB C Charging wire that was provided in your POD Starter Kit into the bottom of the Vape POD Battery.
3) Insert the other end of the USB C Charging wire into a USB Port on a laptop or a SMOKO UK Mains Adaptor.
The 2 LED lights will glow RED when the battery is charging. The LED lights will then go yellow to show it is half charged and then green when it is almost fully charged.
Recharging your Vape POD Battery should only take 45 minutes.
Once the POD battery is fully charged, the LED lights will go solid GREEN, then the lights will go out.
4) Unplug the USB C Charging Cable from the POD battery, re-attach your Vape POD refill and you are all set to vape again!
You can tell when your SMOKO Vape POD refill is coming to an end when the amount of vapour reduces with each puff and you can’t see the liquid in the Vape POD refill anymore.
When this happens just take the POD refill off the battery and put a new Vape POD refill into the POD battery. If you are starting to run low on Vape POD refills you can always stock up by boxes of Vape PODs Refills here.
You can also always get a great deal on the PODs by having a look at our weekly deals! To see this week’s deals, simply check the best vape pod deals here.
The short answer to how much cheaper are SMOKO VAPE PODs compared to smoking cigarettes - up to 80%!!!
The price of a pack of tailor-made cigarettes is always rising, but roughly a pack of cigarettes can cost you up to £14 a pack! If you are smoking a pack a day, you could be spending upwards of £420 every month.
Switching to SMOKO Vape PODs should be dramatically more affordable for you. Each SMOKO Vape POD refill holds the equivalent amount of nicotine as 50 - 60 cigarettes.
The most you will pay for a pack of 3 SMOKO Vape PODs is £10.99 (excluding delivery costs). Per POD that £3.66, and that’s not even considering all the Weekly Deals we offer.
This means that a pack a day smoker should be using half a Vape POD refill a day, and so expect to spend £1.83 a day using SMOKO.
If you start buying your SMOKO Vape POD refills in bulk, you can get a box of Vape PODs for £9 instead. This means you could be spending £3 per POD, or to put it another way that’s £1.50 a day.
If you smoke a pack a day then, you could save between £12.17 to £12.50 every day when you switch to SMOKO Vape PODs! That is over £4,000 savings every year!
Imagine what else you could do with that extra cash!
To read more about how much money you can save just click here.
If you are finding that it is harder than usual to get vapour from your Vape POD, then something might have blocked the airhole in the POD battery.
On the side of the POD battery (about an inch from the top) there is a small hole. This hole brings in air to be mixed with the vapour made from the POD refill. This mixture is then pulled through the POD refill and you puff on it.
If the hole is blocked or obstructed though it can make taking a draw from your POD more difficult!
To fix this issue:
- Clean the inside of the POD battery - Some dust or fluff might have gotten inside your battery, clogging the hole up. Take the POD refill out of the battery and then clean the inside thoroughly, focusing on the side of battery that the hole is.
- Clear the hole - Take the POD refill off the battery, then with a pin or something very small and thin clear the hole, making sure there is nothing stopping it or covering it
Once the POD battery and airhole has been cleaned put the POD refill back into the battery and give it a few puffs.
If when you try and put a Vape POD into your POD battery, it doesn’t fit then something is blocking the POD battery.
Before anything else, have a look inside the part of the POD battery you put the PODs into and if you can see something make sure to take it out and try again.
If you can’t see anything what might have happened is one of the connectors (the gold disks on the bottom of the PODs) from the Vape PODs could have fallen in/become stuck to the connector. As the connectors in the POD and in the battery are both magnetic they will stick to each other, and make it hard to even tell the connector is in there.
To get this sorted:
- Use a pen or something small and thin to push at both the gold rods in the Vape POD battery. If they move at all that means a connector from a POD has fallen in.
- With a pair of tweezers or needle nose pliers get the extra connector out
- You can pop that extra connector back into the POD it came from (though do keep an eye out so it doesn’t fall in again!)
If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.
If your Vape POD refill is new but isn’t producing any vapour when you put it into a Vape POD battery there are a few things you can do:
1) Make sure the Vape POD battery is charged
2) Give the connectors in the POD battery (the gold rods inside) a good clean to get off any dust or dirt blocking the connection
3) Make sure that nothing is blocking or stopping the connectors in the battery from touching the POD refill
4) Give the connectors on the POD refill (the gold disks on the bottom) a good clean and make sure they are securely in place
5) Try the POD refill on another POD battery. If this works it might be a Vape POD battery issue instead of a Vape POD refill issue
This issue starts to happen more with older POD batteries as the connectors starts to wear down. If your Vape POD battery is 3 months old or more than it might be a good idea to get a new Vape POD battery.
If none of this works contact us at hq@smoko.com or give us a call on 0800 772 0234 and we will be happy to help!
If your Vape POD refill doesn’t taste right it could be down to a couple of things:
1) Is it the right flavour - We sometimes send out samples of other flavours with an order, and so this might be a sample of another of our great flavours!
2) The connection might not be right - In the POD refills the two gold discs might not be working correctly, to fix that see “My SMOKO Vape POD refill isn’t producing Vapour” on how you can fix that
3) The Vape POD battery might be old - If the POD battery is old it might not be sending the correct amount of energy to the Vape POD refill. Try another battery if you have one and see if this effects the flavour.
If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.
If your Vape POD battery isn’t lighting up red when you put it on charge, or is showing green but it immediately goes red when you use it, it might not be charging properly.
This might be due to the battery not connecting to the USB C wire properly, and so isn’t getting the electricity. This can be caused by wear and tear (we suggest you swap your Vape POD batteries every 3 months) or a number of other issues.
To get it working again there are a couple of things you can do:
1) Make sure that the USB port on the bottom of the battery is clean, if dust or dirt has fallen into the port, it might stop a proper connection
2) Move the USB C wire and POD Battery onto a new USB port. Sometimes USB port’s stop working so just moving it can get your Vape POD battery charging working again.
3) If possible try a new USB C wire. Some USB C wires (especially phone chargers) won't work with the Vape POD battery as they are designed to transfer information and energy. If however you a USB C wire that is meant to transfer just energy try that on the battery. If it works then this might be USB C wire issue, and it might be a good time to get a new USB C wire.
4) Try the Vape POD battery on a new POD refill. Occasionally a Vape POD refill can be the cause of issues like this, if you use a new Vape POD refill and the POD battery works, you might be able to fix the non-working Vape POD refill with the tips in “My SMOKO Vape POD refill isn’t producing Vapour”
If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.
HOW TO USE YOUR SMOKO VAPE MAX STARTER KIT
The new SMOKO VAPE MAX is the next step in vaping technology! Using the same high-quality UK made e-liquids, with the amazing flavours you will love on a new level, the new VAPE MAX is better in so many ways!
Child lock - Features a child lock system, just hit the button on the bottom of the battery 5 times to activate.
Mesh coil - Uses mesh coil technology for a more intense taste sensation due to its ability to produce more vapor.! The non-tobacco flavours utilise a 50/50 PG to VG balance at the 1.8% nicotine strength vape juice, but the same 80/20 PG to VG at the 1.1%. The tobacco flavours utilise 80/20 PG to VG across both the 1.1% and 1.8% vape juice in the SMOKO Vape MAX.
Improved battery life - Designed to keep you puffing from the start of a new pod until the end!
Charges faster - within 45 minutes.
Holds more e-liquid in each refill - the same amount found in SMOKO VAPE POD refills.
Filled here in the UK - so your vaping experience will be fresh and more enjoyable!
Your Vape MAX Starter Kit comes with the following:
- 1 x SMOKO Rechargeable Vape MAX Battery (Silver)
- 1 x USB C Wire
- 1 x Instruction Manual
The Vape MAX Rechargeable Battery will be charged ready for you in the starter kit, ready to go!
Using the SMOKO Vape MAX is simple! We designed it to be as satisfying and easy to use as it could possibly be!
Just remove the packaging from your Flavour MAX refill and then put the MAX refill into your fully charged Vape MAX Battery, and rotate the refill until the magnets connect to hold it securely in place.
Hold at a 45º angle and draw on the end of the Flavour MAX refill like you would a normal cigarette.
We suggest drawing a little bit longer than you would on a cigarette, about 2 to 3 seconds per draw. Hold the vapour in your lungs for a few seconds and then exhale.
We recommend that 5 to 7 long and slow puffs will deliver the same amount of nicotine as one regular cigarette.
At the bottom of the Vape MAX battery there is an LED light which lights up when you take a puff on your MAX refill.
When your battery needs to be recharged, this LED light will flash 5 times and then won't produce any vapour with a Vape MAX refill attached. When this happens, you will need to recharge your SMOKO Vape MAX Battery.
Charging your Vape MAX Battery is super quick - it can be fully recharged within 45 minutes!
When your Vape MAX battery light flashes 5 times and then ceases to produce vapour, it is time to recharge your Vape MAX Battery.
REMEMBER - Remove the Vape MAX refill from your Vape MAX Battery before you recharge it, otherwise you may damage the Vape MAX Battery!
1) Take the Vape MAX refill from the Vape MAX battery and set it aside.
2) Insert the small end of the black USB C Charging wire that was provided in your Vape MAX Starter Kit into the bottom of the Vape MAX Battery.
3) Insert the other end of the USB C Charging wire into a USB Port on a laptop or a SMOKO UK Mains Adaptor.
The blue LED lighting up at the bottom of the battery indicates battery is charging. The LED light will then turn off when it is fully charged.
Recharging your Vape MAX Battery should only take 45 minutes.
4) Unplug the USB C Charging Cable from the Vape MAX battery, re-attach your Vape MAX refill and you are all set to vape again!
You can tell when your SMOKO Vape MAX refill is coming to an end when the vapour starts to reduce with each puff and you can’t see the liquid in the Vape MAX refill anymore.
When this happens just take the MAX refill off the battery and put a new Vape MAX refill into the MAX battery. If you are starting to run low on Vape MAX refills you can always stock up with boxes of Vape MAX Refills here.
You can also always get a great deal on the Vape MAX refills by having a look at our weekly deals! To see this week’s deals, simply check the best Vape MAX deals here.
The short answer to how much cheaper are SMOKO VAPE MAX refills compared to smoking cigarettes - up to 80%!!!
The price of a pack of tailor-made cigarettes is always rising, but roughly a pack of cigarettes can cost you around £14 a pack! If you are smoking a pack a day, you could be spending upwards of £420 every month.
Switching to the SMOKO Vape MAX should be dramatically more affordable for you. Each SMOKO Vape MAX refill holds the equivalent amount of nicotine as 40 - 60 cigarettes.
The most you will pay for a pack of 2 SMOKO Vape MAX refills is £7.99 (excluding delivery costs). Per refill, that's £3.99, and that’s not even considering the savings found in the Weekly Deals we offer.
This means that a pack a day smoker should be using half a Vape MAX refill a day, and so expect to spend £2 a day using SMOKO.
But if you start buying your SMOKO Vape MAX refills in bulk, you can get a box of Vape MAX refills for £6.50 instead. This means you could be spending £3.25 per POD, or to put it another way that’s £1.63 a day.
If you smoke a pack a day then, you could save between £12.00 to £12.37 every day when you switch to SMOKO Vape MAX! That is over £4,000 savings every year!
Imagine what else you could do with that extra cash!
To read more about how much money you can save just click here.
If when you try and put a Vape MAX refill into your MAX battery it doesn’t fit, then something is blocking the MAX battery.
Before anything else, have a look inside the part of the MAX battery you put the MAX refills into, and if you can see something make sure to take it out before replacing the refill.
If there is nothing in the battery and the refill still won't fit, this could be due to the orientation of the atomizer in the MAX refill. Correcting this can be done by using pliers, placing the teeth in the circular gaps on the bottom of the MAX refill, and turning the bottom while holding the plastic casing of the refill. Turn the bottom of the refill until the clips on the side snap into place, and should prevent any further turning. This refill should then fit in the battery!
If your Vape MAX refill is new but isn’t producing any vapour when you put it into a Vape MAX battery there are a few things you can do:
1) Make sure the Vape MAX battery is charged
2) Give the connectors in the MAX battery (the gold discs inside) a good clean to get off any dust or dirt blocking the connection
3) Make sure that nothing is blocking or stopping the connectors in the battery from touching the MAX refill
4) Give the connectors on the MAX refill (the gold disks on the bottom) a good clean and make sure they are securely in place
5) Try the MAX refill on another MAX battery. If this works it might be a Vape MAX battery issue instead of a Vape MAX refill issue
This issue starts to happen more with older MAX batteries as the connectors starts to wear down. If your Vape MAX battery is 3 months old or more then it might be a good idea to get a new Vape MAX battery.
If none of this works contact us at hq@smoko.com or give us a call on 0800 772 0234 and we will be happy to help!
If your Vape MAX refill doesn’t taste right it could be down to a couple of things:
1) Is it the right flavour - We sometimes send out samples of other flavours with an order, and so this might be a sample of another of our great flavours!
2) Is the refill in the battery correctly - the Vape MAX refill sits snugly in the battery, held in place with magnets. If the magnets in the battery aren't aligned with the connectors on the Vape MAX refill, they won't connect and therefore won't produce vapour. Rotate the Vape MAX refill in the battery until it clicks into place and resists being pulled out.
3) The Vape MAX battery might be old - If the MAX battery is old it might not be sending the correct amount of energy to the Vape MAX refill. Try another battery if you have one and see if this effects the flavour.
If none of this works please contact us at hq@smoko.com or give us a call on 0800 772 0234.
If your Vape MAX battery isn’t lighting up when you put it on charge, or it lights up but it immediately flashes and doesn't work when you use it, it might not be charging properly.
This might be due to the battery not connecting to the USB C wire properly, and so isn’t getting the electricity. This can be caused by wear and tear (we suggest you swap your Vape MAX batteries every 3 months) or a number of other issues.
To get it working again there are a couple of things you can do:
1) Make sure that the USB port on the bottom of the battery is clean, if dust or dirt has fallen into the port, it might stop a proper connection
2) Move the USB C wire and MAX Battery onto a new USB port. Sometimes USB ports stop working so just moving it could get your Vape MAX battery charging working again.
3) If possible, try a new USB C wire. Some USB C wires (especially phone chargers) won't work well with the Vape MAX battery as they are designed to transfer information as well as energy. If however you a USB C wire that is meant to transfer just energy, try that on the battery. If it works then this might be a USB C wire issue, and it might be a good time to get a new USB C wire.
4) Try the Vape MAX battery on a new MAX refill. Occasionally a Vape MAX refill can be the cause of issues like this, if you use a new Vape MAX refill and the MAX battery works, it might be an issue with the refill itself.
If none of this works, please contact us at hq@smoko.com or give us a call on 0800 772 0234.
ORDERING & ORDER TRACKING
At SMOKO Electronic Cigarettes, we pride ourselves at providing the best customer service we possibly can. Part of our commitment to our customers is to provide fast and efficient delivery of our extensive product range.
We have some great weekly deals, all of which you can find here
Once you are there all you have to do is:
1) Choose the deal you would like, making sure that you choose the right range between the E-Cigarettes or Vape POD.
2) Click on the image or the code below the deal you want and it will take you to that range's refills page.
You will have to add the code listed by the deal to the checkout page later, so make sure to copy the code before moving on!
3) Once here add in the flavour and strength you want, making sure you have at least as many boxes as the deal says.
4) Click “Add to Cart” and it will take you to the shopping cart page.
If the deal also mentioned a “Free Accessory” or a “Free Battery” you will need to add this as well. If the deal did not say this skip to step 7.
5) Click on the range you want at the top of the page and choose the option which say "Accessories"
6) Find the accessory or battery you want and click “ADD TO CART”
7) On the shopping cart page it will show all the products at their full price. Don't worry, that will change on the next page!
8) Make sure that you have everything the deal lists in your shopping cart! If you don't the discount code won't work.
9) Click "Check Out" and it will take you to the checkout page.
10) Fill in your address and personal details. If you have an account log in and the details will be filled in automatically.
11) Find the box below the products which says “Gift Card or Discount Code”. Paste or write in the code from step 2.
Adding this code will bring the price down to the deal price, and after that all you have to do is choose a shipping option and pay for it.
If you have any problems or cannot get a discount code to work, feel free to call us on 0800 772 0234 Monday to Friday between 9am to 5pm and we will be happy to help.
There are a number of ways to order your SMOKO E-Cigarette Refills, Vape POD Refills or E-Liquids from SMOKO.
ONLINE
1) Go to www.smoko.com and select which range you would like to order from the menu at the top.
2) For refills click on the refill option for the options in the drop down box.
3) Select the flavour, quantity and strength and click ADD to CART. Repeat until you have everything you want to buy.
3) Click the Shopping Basket icon at the top right hand side of the website. This will open a side bar or take you to your Basket (depending if you are on mobile or computer). Double check your order, then click CHECKOUT.
4) Enter in your Shipping and Billing details and the complete your order.
Once your order has been completed, you will receive an email confirming your order. We will then process your order and add your shipping tracking information. You will receive another email saying your order has been fulfilled and will have your tracking information so you can follow the progress of your order.
PHONE
If you are having issues placing an order online please give us a call!
Call us on 0800 772 0234 or on +44(0)1892 512 529 and we will be happy to process your order over the phone.
Our phone lines are open Monday to Friday from 9am to 5pm GMT (excluding bank holidays).
SHOP
Our flagship store is located at 18 Camden Road, Tunbridge Wells, KENT, TN1 2PT.
We are open:
Monday to Friday - 9am to 5pm
Saturday - 9:30am - 2pm
Sunday - Closed
For more details on shipping and the shop click here
We try and process orders as quickly as we can, and so if you order before 2pm between Monday to Friday we will make sure your order is dispatched that day.
Once we have processed and fulfilled your order, you will receive an email with the tracking details for your selected delivery method. Simply click on the tracking number in the email and you will be redirected to the courier's website which will provide additional tracking details.
Some shipping services have more tracking than others though! If you used Royal Mail 1st Class for your delivery then the tracking will be extremely limited.
Royal Mail only shows information about a package on their website when they have at least attempted to deliver the package, before that you will get an error message.
Alternatively you can always contact us and we can track the order for you. To contact us just email us at hq@smoko.com or call us on 0800 772 0234.
For UK customers, we have a number of convenient shipping options for you to choose from.
Royal Mail - for smaller and less urgent orders, Royal Mail is a good option. Normally they are pretty good, but a Royal Mail delivery can take up to 10 business days. There is also no tracking on a Royal Mail package until Royal Mail at least attempts to deliver the package.
DHL Parcel - For smaller packages that you want quickly with good tracking ability. We recommend this option for those who want their package quickly and the ability to track it. They are only a next working day courier though so they won't deliver on the weekend!
You can get discounted DHL Parcel shipping when you spend £30 or more and free shipping when you spend £65 or more
ParcelForce - Like DHL Parcel this service is good for smaller packages that you want quickly. Though the tracking isn't as good as the other couriers the main strength that they will leave your package at the local Post Office if you want for easy collection.
You can get discounted ParcelForce shipping when you spend £30 or more and free shipping when you spend £65 or more
DPD Local - this is our most reliable delivery service. Usually Next Business Day and sometimes they will deliver on the weekends. Great tracking capabilities and they send you an email or text notification in the morning when your parcel is due to be delivered giving you a 1 hour window when they expect to deliver your SMOKO.
The only downside is that they are quite expensive, but the price does get discounted at £65 and shipping becomes free when you spend £90 or more!
To help explain it a bit more:
|
Shipping Option |
Full Price |
Discounted |
Free |
|
Royal Mail 1st Class |
Less than £30 Spent = £2.79 |
N/A |
£30+ Spent = Free Shipping |
|
DHL Parcel |
Less than £30 Spent = £4.99 |
£30 to £65 Spent = £2.99 |
£65+ Spent = Free Shipping |
|
ParcelForce |
Less than £30 Spent = £4.99 |
£30 to £65 Spent = £2.99 |
£65+ Spent = Free Shipping |
|
DPD Local |
Less than £65 Spent = £5.99 |
£65 to £85 Spent = £2.99 |
£85+ Spent = Free Shipping |
For our non-UK customers, we have a number of convenient shipping options for you to choose from.
Some countries won't have all these options as we cannot use that particular service there.
ParcelForce - one of the biggest international couriers with a reliable service to most countries around the world. Please allow 7 to 10 business days when selecting ParcelForce. We only use Parcel Force for our EU deliveries.
DHL - another big international courier that is quite reliable. A bit more expensive than ParcelForce. Please allow 3 business days for Europe and up to 5 business days for other parts of the world.
Royal Mail International - when your orders are not urgent. This service can take between 15 to 30 days depending on which part of the world you are ordering from.
SMOKO LOYALTY POINTS AND REWARDS
Everyone loves to get a little reward now and then. At SMOKO E-Cigarettes, we want to reward our customers as much as possible. So we have created the SMOKO Rewards Program. Read below to find out all the great ways to earn SMOKO Reward Points and how you can use them!
SMOKO Points are our way of rewarding our loyal customers.
Each points counts as a penny, so for example 800 SMOKO points is the same as £8.
There are many other ways to earn SMOKO Points:
Place an Order - Any order placed over the phone or on the website will earn 3 SMOKO Points for every £1 that you spend with SMOKO.
Create a SMOKO Account - Earn 500 SMOKO Points
Refer Your Friends - for everyone you refer who makes an order you will receive 1,000 SMOKO Points
Leave a Review SMOKO - Earn 100 SMOKO Points
Social Media - Like and Share on Facebook, Share on Twitter, Follow us on Instagram or Facebook - Earn 25 SMOKO Points each
You can use your SMOKO Points for great rewards and discounts on full price items. Here are some of the great ways you can redeem your SMOKO Points:
Free UK Shipping - with Royal Mail - 300 SMOKO Points
£5 OFF Coupon - to be used on full priced items when you spend £20+ - 500 SMOKO Points
FREE E-Cigarette Battery - Add an E-Cigarette battery to your order - 800 SMOKO Points
£10 OFF Coupon - to be used on full priced items when you spend £40+ - 1000 SMOKO Points
FREE Vape POD Battery - Add a Vape POD battery to your order - 1000 SMOKO Points
£20 OFF Coupon - to be used on full priced items when you spend £60+ - 2000 SMOKO Points
Unfortunately you cannot use 2 codes on an order.
This means you can't redeem your SMOKO Points for a Discount code and then use it on an order with another code. Weekly Deal discount codes will count as a discount code.
As that's the case make sure to always check the Weekly Deals before you use your points to make sure you are getting the best deal!
If you would like to use your SMOKO Points on top of an existing Deal or Discount, you will have to contact us on 0800 772 0234 and we can manually redeem points for additional full priced items.
CONTACT SMOKO E-CIGARETTES
Questions about E-cigarettes, Vapes or Vape PODs? Unsure of how to order? Or just want to say hi? There are a number of ways to get in touch with the team here at SMOKO Electronic Cigarettes.
We are open from 9am to 5pm Monday to Friday, so feel free to contact us then and we will respond as soon as possible.
PHONE - call us on the freephone 0800 772 0234 or the landline +44(0)1892 512 529
EMAIL - send an email to hq@smoko.com
LIVECHAT - Click the blue button in the bottom which says "Chat" left of the screen to connect to one of our customer support members.
ONLINE - go to www.smoko.com and start shopping!
If you are an influencer, an affiliate, content producer, review site or have a large membership base and you would like to earn some amazing commissions, there are a number of ways to become an Affiliate.
EMAIL - drop us a line on hq@smoko.com
SIGN UP - you can join straight away by going to E-Cigarette Affiliates. Fill in your details and we will get your Affiliate account set up asap!
To find out more about our Affiliate Program, go to Affiliates.
If you are a grocery or convenience store, a pharmacy or petrol station or you run a vape shop or a tobacconist and you are interested in stocking one of the UK Best E-Cigarette and VAPE Brands, feel free to reach out to us.
PHONE - call us on 0800 772 0234 or +44(0)1892 512 529
EMAIL - send us an email to hq@smoko.com
We will endeavour to reply to your enquiry within 1 to 2 business days.
WHY E-CIGARETTES AND VAPING PRODUCTS
We meet so many people who ask Why E-Cigarettes? The popularity of electronic cigarettes has grown rapidly over the last 8 years and now over 3 Million people in the UK have used them to help reduce or eliminate traditional cigarettes from their lives.
For years now Public Health England (an independent government agency focused on the health and well being of the country. They advise and provide evidence to local governments and Parliament on health-related matters, such as smoking.) Have been saying that E-Cigarettes are 95% less harmful than Tobacco.
That's why the UK government is planning on giving away 1 million E-Cigarette Starter Kits!
Smoking tobacco products and tobacco cigarettes is one of the most harmful things you can do to yourself and those around you. The tobacco smoke you exhale is full of harmful chemicals and when used over the long term, can lead to a range of serious health risks. From heart attacks, strokes, respiratory disease and up to 17 different type of cancer, traditional cigarettes will eventually kill 1 in every 2 adult smokers.
Using an electronic cigarette has been found to be dramatically less harmful. Public Health England state that "e-cigarettes are at least 95% less harmful than traditional cigarettes". Over the years, the safety of e cigarettes has been proven to be a much better alternative and recently found by the NHS Stop Smoking Service to be even more successful than other nicotine replacement therapies like gum and patches.
Recently, UK health groups and smoking cessation programs are finding that adult smokers who use cigalikes and e-cigarettes have more success in quitting smoking compared to other nicotine replacement therapies. The NHS Stop Smoking service found that "people who use e-cigarettes are up to 74% more successful in their quitting attempts compared to going cold turkey".
Incredibly these small USB stick electronic cigarettes produce a realistic smoking sensation and satisfy your nicotine cravings without all of the harmful chemicals found in tobacco products.
The cost of a pack of cigarettes in the UK in 2024 is, on average, £14.45. So if you are smoking a pack a day, you could be spending over £5,200 every year. The cost of e-cigarettes on the other hand is a fraction of that.
A pack of e-cigarette refills will cost £9.99 at most. Each refill has the equivalent of 25 to 30 cigarettes worth of nicotine. So switching to e-cigarettes could cost a pack a day smoker between £1.50 to £2.00. That equates to a savings of almost £4,500 every year.
CHANGE IN REGULATIONS
With international laws changing around E-Cigarettes and how they can be made, some brands have stopped selling certain ranges or stopped selling all together.
With international laws changing around E-Cigarettes and how the can be made, some brands have stopped selling certain ranges or stopped selling all together.
Where Can I Buy E-Cigarettes From The Following Brands?
Are you struggling to buy e-cigarettes from your favourite brand? Lots of e-cigarette brands, including Blu and Logic, have stopped selling e-cigarettes so you will struggle to find where you can buy them from.
Other e-cigarette brands, including VUSE, 10 Motives, Juul, Vampire Vapes, vype, Blu e-cigs and many more, are set to follow in their footsteps so soon you won’t know where you can buy their e-cigarettes from either. Unfortunately, this means people searching terms like these will initially be disappointed:
-
Where can I buy Blu e-cigarettes?
-
Where can I buy Logic e-cigarettes online?
-
Where can I buy VUSE e-cigarattes today?
The short answer is that you will struggle to buy them now (or very soon) due to a change in regulations. The reason you will find it difficult to buy e-cigarettes from these brands is due to a change in international e-cigarette laws that means e-cigarettes will stop being sold and replaced with vape pods instead. The good news is vape pods are proving to be very popular amongst former e-cigarette users - and, as a bonus, they work out cheaper! The vaping world offers a variety of atomisers catering to both novice and experienced vapers.
Why don’t you order a FREE VAPE Pod Starter Kit* or a FREE E-Cigarette Starter kit* and try it yourself!
SMOKO CBD
Our new range of CBD products come in 3 different types, CBD Gummies, CBD drops and CBD Soft Gels Capsules.
CBD Has been studied since the 1940's and has been found to interact with an internal system of neurotransmitters known as the 'Endocannabinoid system'. It is thought that by stimulating this system of communication inside the body, CBD can bring a wide range of benefits.
Some of these benefits include tackling depression and anxiety, reducing inflammation which helps to tackle pain and improve athletic recovery, help to control blood sugar levels in diabetes, potentially improve sleep quality that can have a dramatic impact on quality of life, help treat neurological conditions like epilepsy, and protect against arthritis - to name just a few! Unlike passive smoking, CBD products do not pose a risk to bystanders.
Cannabidiol CBD (otherwise known as CBD) is a chemical taken from the cannabis plant. For thousands of years cannabis has been used to help people, and CBD is one of the main ingredients in the cannabis plant which does this. It is known as a 'cannabinoid' because it comes from the cannabis plant, but most CBD products are extracted from hemp plants, which are cannabis plants with less than 0.3% THC.
Despite the name though, good CBD products are more than 1 ingredient.
There are hundreds of other helpful chemicals in cannabis that can also be included in CBD oil, such as terpenes, fatty acids and amino acids. While CBD Isolate products are available and contain just CBD, products containing these other helpful chemicals alongside CBD are known as 'Broad Spectrum' CBD. This is because they all work together to create an 'entourage effect', improving the effectiveness of each other.
The 1 chemical that isn’t in our CBD oil though is THC!
The chemical THC, or tetrahydrocannabinol, is the reason that cannabis is a psychoactive drug (and why cannabis is illegal). We take out all the THC from the CBD, which means that SMOKO CBD Gummy Bears, CBD Oral Drops and CBD Soft Gels will not get you “high”.
No, our CBD will not get you "high" or affect your mind!
Though CBD is found in the cannabis plant, our CBD products use CBD extracted from hemp plants (which are cannabis plants with less than 0.3% THC) using a cryogenic extraction process to separate the CBD from the psychoactive THC.
The chemical THC is the reason that cannabis is a psychoactive drug (and why cannabis is a controlled substance), so we take the THC out of the CBD that makes our CBD vape juice, CBD tinctures and CBD Soft Gels safe to use.
There is some evidence that CBD may help to improve concentration and focus, as well as reduce the impact of addictive behaviour and conditions like anxiety, so there is a potential for CBD to help calm the mind without any psychotropic (high) effect.
The FDA approves CBD oil for use in dietary supplements in February 2021, but it was legal in some states of the USA as early as 2014.
The UK's FSA also approves of CBD, currently classifying it as a "Novel Food" and allow people to use it. Novel food is the category they give to items that can be consumed which seem safe, but can't be called medicine yet (like vitamins).
The research conducted on CBD (outside of Cannabis) seems very positive, with many health benefits being found in small studies.
Health authorities set something called the 'Acceptable Daily Intake' or ADI to help guide people with dosing for drugs, and the UK originally had the ADI set at 1mg of CBD per kilo of bodyweight per day. This has recently changed, with a new 'provisional' ADI of 0.15mg per kilo of bodyweight per day. This change was due to the lack of long term studies on CBD accumulation in the liver, and concerns over drug interactions and use in pregnancy.
We recommend starting on a low dose like a single drop of our 500mg strength CBD Oral Drops and increasing as necessary to tailor to your specific needs. You can read more on CBD dosing here. Just be sure to consult a doctor if you have a liver condition, are taking prescription drugs or are pregnant.
CBD GUMMY BEARS
We have an incredible new product - our broad spectrum CBD Edible Gummy Bears. Organically-grown, Vegan Friendly, Gluten and THC Free!
SMOKO CBD Gummy Bears are a sweet treat filled with a great tasting glucose and our natural, THC free, CBD.
Great for those who want a bit of CBD each day, but don't want to deal with drops or capsules.
Our high quality CBD Gummies are made right here in the UK, using the best quality broad spectrum CBD extracts from organically grown cannabis sativa plants with less than 0.3% THC.
SMOKO CBD Gummies are GLUTEN FREE, FAT FREE and VEGAN FRIENDLY! Approved by the FSA as a novel food.
In each gummy bear there is 25mg of our Broad Spectrum CBD. Our CBD is extracted from hemp plants using a cryogenic extraction process that eliminates the THC, so our CBD Oral Drops, CBD Gummy Bears and CBD Soft Gels are THC-free!
SMOKO CBD Gummy Bears come in packets of 10 Gummies, which means there is a total of 250mg of Broad Spectrum CBD per pack of gummy bears.
We suggest that you take no more than 3 gummies per day to get a nice and gentle effect from the CBD, however you should start with a single gummy bear and only increase if necessary.
Yes! Our CBD gummies are gluten free, fat free and vegan friendly, and approved by the FSA as a novel food. Our CBD gummy bears are also free from palm oil as well!
SMOKO CBD ORAL DROPS
SMOKO CBD Oral Drops tinctures are available in a range of strengths and flavours to suit your needs, including Mixed Berry, Orange and Mint flavours at 500mg, 1000mg and 2000mg strengths.
CBD Oral Drops and Tinctures are a liquid form of our broad spectrum CBD contained in MCT Oil. They are a great way of getting CBD into your system with a great taste and minimal fuss!
SMOKO CBD Oral drops contain our THC-free Broad Spectrum CBD to take advantage of the entourage effect, so contain the terpenes and flavonoids found in the plant alongside CBD. This is mixed in to a high quality carrier oil known as MCT oil.
MCT Oil is short for 'medium chain triglycerides' which are fats found in plant oils. Research suggests MCT Oil also has beneficial effects that could include improved energy levels and appetite control.
You can check out our third-party lab test certificates that show you the contents of our CBD oral drops for the ultimate peace of mind!
Place up to 3 drops under the tongue and let it sit there for a minute before swallowing.
You can add CBD Oral Drops to your favourite drink, or put them on your favourite meal!
Check out our blog on CBD Dosing for more information!
SMOKO CBD SOFT GELS
SMOKO CBD Soft Gels are CBD capsules containing our Broad Spectrum CBD extracted from organically grown hemp plants.
Each soft gel capsule contains 25mg of CBD, with 30 capsules per box that makes the total amount of CBD per box 750mg.
SMOKO CBD Soft Gels should be swallowed, not chewed! Take with a drink if necessary, and take no more than 3 soft gels (75mg) per day.
SMOKO CBD Soft Gel Capsules contain 25mg of Broad Spectrum CBD and are THC-free. The CBD is contained in MCT Oil like our CBD oral drops, and the contents of the capsule are gelatine, glycerine and water.
MCT Oil, short for 'medium chain triglycerides', contains fats found in plant oils. Research suggests MCT Oil may have beneficial effects like improving energy levels and appetite control.
As the SMOKO Soft Gels contain gelatine, they are not vegan-friendly.
Our other CBD products: the CBD Oral Drops and CBD Gummy Bears are vegan-friendly if you are looking for CBD products that do not contain animal products.
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