SMOKO E Cigarettes

HOW TO ORDER VAPES, E-CIGARETTES AND SMOKO’S RETURNS POLICY

We are passionate about providing the best customer service and we know that delivering a fast, efficient delivery can make all of the difference for your experience as well. That’s why at SMOKO Electronic Cigarettes our number one priority is making sure there are no hold ups or delays with shipping!

We want you to love your purchase and all of our interactions with us.

HOW TO ORDER SMOKO E-CIGARETTES, VAPE PODS AND CBD

At SMOKO E-Cigarettes, we pride ourselves at providing the best customer service we possibly can. Part of our commitment to our customers is to provide fast and efficient delivery of our extensive product range.

There are 3 main ways to re-order your SMOKO E-Cigarette, VAPE POD Refills and Accessories, and CBD Gummys!

  • OVER THE PHONE

    If you are in the UK
    You can call us FREE on
    0800 772 0234

    If you are outside the UK
    You can reach us on
    +44 (0)1892 512 529

    Our Sales Hotline are
    Open Monday to Friday
    from 9am to 5pm GMT

  • ORDERING ONLINE

    You can order online at www.smoko.com
    24 hours a day, 7 days a week.

    If your UK order is completed before 2pm Monday to Friday, your order will be processed and dispatched the same business day. For International orders, please order before 1pm for same business day dispatch.

    If you order after 2pm or on the weekend, your order will be processed and dispatched the next business day.

  • VISIT OUR SHOP

    Feel free to visit our shop located in Royal Tunbridge Wells

    Our Shop is open:

    Monday to Friday
    9am to 5:00pm

    Saturday 9.30am to 1.30pm

    Closed Sunday
SMOKO E Cigarettes

FREE UK DELIVERY ON VAPES AND E-CIGARETTES

We offer FREE Delivery for our customers when you order over a certain amount.

FREE UK DELIVERY - Simply order £30 or more

Once you have added all of the SMOKO products you want and have updated the delivery details, your FREE Shipping will be applied to your Shopping Cart.

E-CIGARETTE AND VAPE RETURNS POLICY

At SMOKO, we want you to love your purchase and all your interactions with us. If for any reason you are not completely satisfied with your purchase, you may return your purchase within 14 days for a refund if unopened or faulty.

As SMOKO items are considered consumables we cannot accept any opened, used items or e-liquids.

Before you decide to return an item, give us a call on 0800 772 0234 or +44 (0)1892 512 529 as we might be able to assist you over the phone.

If you still wish to return the unopened items, you can bring them back to the place of purchase or send them to the following address:

Go For It Trading Limited / SMOKO

18 Camden Road

Royal Tunbridge Wells, Kent, TN1 2PT,

United Kingdom

To speed up the processing of your inquiry please send a copy of the invoice along with a brief letter explaining the issue.

We highly recommend the goods you are returning are sent by via recorded delivery. Unfortunately, we are only able to accept returns made within the United Kingdom and postage will be paid by the sender.

SHIPPING YOUR E-CIGARETTES WITH OUR DELIVERY PARTNERS

Once your order has been processed, it will be sent using one of our great delivery methods and generally will be with you the next business day.

We use Royal Mail 1st Class Signed For, DPD Local, ParcelForce, Yodel and DHL Parcel for our UK deliveries and ParcelForce and DHL for our International deliveries.

Royal Mail normally takes 1-10 working days to deliver - If you have been waiting more than 7 working days please contact us and we will do everything we can to get the issue sorted.

DPD Local and Yodel - Both our couriers deliver Monday to Friday. SOMETIMES they will also deliver on Saturday, but that isn't guaranteed. None of our couriers will deliver to the Scottish Highlands, Northern Ireland or Non - Mainland England - please select Royal Mail.

Saturday Delivery - We currently don't have a dedicated Saturday delviery service. However Royal Mail and DPD sometimes deliver on Saturday's which may be your best bet.

International Delivery - international orders received before 1pm will be dispatched the same business day. We would suggest selecting ParcelForce for EU deliveries and DHL for non-EU and international orders.

For our International customers, most orders will arrive within 5 business days once we have processed the order, but please allow between 7-14 days.

Worldwide Shipping - We offer worldwide delivery for most countries depending on the local laws, price depends on the quantity ordered.

Please note the customer will be responsible for any import duties, clearance fees and any other additional charges.

Unfortunately due to Custom restrictions and the local laws, we cannot send to the following countries: United States, Argentina, Brazil, Brunei, Cambodia, Columbia, Egypt, Finland, India, Jordan, Mexico, Netherlands, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, UAE Including Dubai, Qatar

If you are unsure whether your country allows for the import of e-cigarettes please email us at hq@smoko.com and we would be happy to investigate for you.

SENDING OUR E-CIGARETTE, VAPES AND CBD WITH OUR UK SHIPPING PARTNERS

  • ROYAL MAIL

    FREE UK Shipping when you order £30 or more

    Same Business Day Dispatch

    1 to 10 business days

  • DHL Parcel

    FREE UK Shipping on orders over £70+

    Same Business Day Dispatch

    Next Business Day Delivery

  • ParcelForce

    FREE UK Shipping on orders over £70+

    Same Business Day Dispatch

    Next Business Day Delivery

  • DPD Local

    FREE UK Shipping on orders over £90+

    Same Business Day Dispatch

    Next Business Day Delivery