At SMOKO, we want you to love your purchase and all your interactions with us. If for any reason you are not completely satisfied with your purchase, you may return your purchase within 14 days for a refund if unopened or faulty.

As SMOKO items are considered consumables we cannot accept any opened, used items or e-liquids.

Before you decide to return an item, give us a call on 0800 772 0234 or +44 (0)1892 512 529 as we might be able to assist you over the phone.

If you still wish to return the unopened items, you can bring them back to the place of purchase or send them to the following address:

Go For It Trading Limited / SMOKO

18 Camden Road

Royal Tunbridge Wells, Kent, TN1 2PT,

United Kingdom

To speed up the processing of your inquiry please send a copy of the invoice along with a brief letter explaining the issue.

We highly recommend the goods you are returning are sent by via recorded delivery. Unfortunately, we are only able to accept returns made within the United Kingdom and postage will be paid by the sender.

Once your order has been processed, it will be sent using one of our great delivery methods and generally will be with you the next business day.

We use Royal Mail 24 Tracked, DPD Local, ParcelForce, Yodel and DHL Parcel for our UK deliveries and ParcelForce for our International deliveries.

Royal Mail normally takes 1-3 working days to deliver - If you have been waiting more than 7 working days please contact us and we will do everything we can to get the issue sorted.

DPD Local and Yodel - Both our couriers deliver Monday to Friday. SOMETIMES they will also deliver on Saturday, but that isn't guaranteed. None of our couriers will deliver to the Scottish Highlands, Northern Ireland or Non - Mainland England - please select Royal Mail.

International Delivery - international orders received before 1pm will be dispatched the same business day. We would suggest selecting ParcelForce for EU deliveries and non-EU and international orders.

For our International customers, most orders will arrive within 5 business days once we have processed the order, but please allow between 7-14 days.

Worldwide Shipping - We offer worldwide delivery for most countries depending on the local laws, price depends on the quantity ordered.

Please note the customer will be responsible for any import duties, clearance fees and any other additional charges.

Unfortunately due to Custom restrictions and the local laws, we cannot send to the following countries: United States, Argentina, Australia, Brazil, Brunei, Cambodia, Columbia, Egypt, Finland, India, Jordan, Mexico, Netherlands, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, UAE Including Dubai, Qatar

If you are unsure whether your country allows for the import of e-cigarettes please email us at hq@smoko.com and we would be happy to investigate for you.