Purchasing & Delivery
Before You Buy
Here at SMOKO Premium Electronic Cigarettes we pride ourselves on our Customer Service and prompt delivery. And we know our valued customers never want to be without their SMOKO.
So we are proud to provide one of the best Free Delivery policies in the industry.
SAME DAY DISPATCH - Any order that is placed either with our Sales Hotline or on online before 3pm is packed and dispatched that day!
For our UK Customers - for any order over £40 you will get FREE DELIVERY!
For our International Customers - for any order over £100 you will get FREE DELIVERY!
Worldwide Shipping - We offer worldwide delivery for most countries depending on the local laws, price depends on the quantity ordered. Just proceed to the checkout for a quote!
Please note the customer will be responsible for any import duties, clearance fees and any other additional charges.
Countries we cannot send to
Unfortunately due to custom procedure and the individual laws of each country we cannot send to the following places:
United Arab Emirates, UAE, Including Dubai
If you are unsure whether your country allows for the import of e-cigarettes please email us at firstname.lastname@example.org and we would be happy to investigate for you.
If you live in one of the affected countries, we can to send to any other country that allows the importation of e-cigarettes.
At SMOKO we want you to love your purchase and all your interactions with us. If for any reason you are not completely satisfied with your purchase, you may return your purchase within 14 days for a refund if unopened or faulty (as SMOKO is a consumable item we cannot take back any used items or unopened e-liquids).
Please call us on 0800 772 0234 or +44 (0) 7972 197350 to explain the issue. If the item needs to be replaced please send it to the below address.
Go For It Trading Limited t/a SMOKO
18 Camden Road
Royal Tunbridge Wells,
To speed up the processing of your inquiry please either send the invoice along with package or put in a small cover letter briefly explaining the issue.
Please note: We highly recommend goods are sent by via recorded delivery. Postage will be paid by the sender.