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Call free on 0800 772 0234
Monday to Friday 9am to 6pm

FREE Delivery
UK Orders Over £40
International Orders Over £100

Electronic Cigarettes Returns and Orders

Electronic Cigarette Orders over £40 Free shipping to the UK £100 Free global shipping

Delivery Policy

SMOKO orders are sent via Royal Mail for smaller packages, and with one of our courier services for larger orders.

Our UK courier services are next working day delivery. 

For International shipments we use DHL, and most orders will arrive between 3-14 days, depending on the country.

All orders are at least on a signed for service as standard.

If you would like to make amendments to your delivery service please contact us before 2pm the day of ordering and we will try our best (though it may not always be possible).

For more information on Shipping head over to http://smoko.com/free-delivery/ or click About in the blue bar above and click the shipping option.

 

Return Policy

At SMOKO, we want you to love your purchase and all your interactions with us. If for any reason you are not completely satisfied with your purchase, you may return your purchase within 14 days for a refund if unopened or faulty (as SMOKO is a consumable item we cannot take back any used items or unopened e-liquids).

We advise that you return to the place of purchase with the relevant receipt, but if you cannot do so please call us on 0800 772 0234 or +44 (0)1892 512 529 to explain the issue. If the item needs to be replaced please send it to the below address.

Go For It Trading Limited t/a SMOKO

18 Camden Road

Royal Tunbridge Wells, Kent, TN1 2PT

United Kingdom

To speed up the processing of your inquiry please either send the invoice along with package or put in a small cover letter briefly explaining the issue.

Please note: We highly recommend goods are sent by via recorded delivery. Unfortunately, we are only able to accept returns made within the United Kingdom and postage will be paid by the sender.

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